Your Chekin invoices: downloads, tax details and corrections

This article is about the invoices that Chekin issues to you for your subscription. If you are looking for the invoices you issue to your guests, see Electronic Invoicing (E-Invoicing): How It Works.

Who can see the invoices

Only the account Owner can see the Billing section. If your role is Manager or Collaborator, ask the Owner for the invoices. Your role is shown in Settings > Account details, under Type of account.

Download your invoices

Go to Settings > Billing and open the Invoices tab (open in the dashboard).
In Previous invoices, leave the type set to All 1 and choose the year 2 and the month 3 of the invoice.
In the invoice row, click the download icon (the down arrow, to the right of the Status) 4.

The tab always opens on the current month. If you have not been charged for that month yet, you will see “No invoices yet”, even if you have invoices for other months. Change the month or the year to see them.

In the type filter, Invoices shows only invoices and Withdrawals shows the transfers you have requested from your Wallet.

What each status means

Status	What it means	What you need to do
Paid	The invoice has been paid	Nothing. You can download it now
Pending Completed	These only appear under Withdrawals in your Wallet: Pending means we are processing the withdrawal and Completed means it has already been transferred. An invoice never shows as Pending: if it has not been paid, it shows as Unpaid	Nothing. If a withdrawal stays Pending for several days, write to us
Unpaid Failed	The payment could not be collected, for example because the card expired or the bank declined it	Pay with the link you received by email or change the card. We explain how in End of the trial period: how to subscribe and what to do if payment fails
Canceled	The invoice has been voided	You don't have to pay it

Old invoices or invoices for many months

With the year and month filters you can go back to earlier months. There is no button to download them all at once: if you need a whole year's invoices or cannot find one, write to us from your account email with the period and we will send them to you.

When each invoice is generated

Monthly plan: every month, when the payment is processed.
Annual plan: on the payment date. The invoice for the year does not exist until that day.
If you activate a property mid-period: the dashboard tells you that an invoice will be created for the time left until the next payment.
If you pay for the Basic plan through Smoobu: Smoobu invoices you for the Basic plan. Chekin invoices you for the premium features and other charges, with the description “Premium Subscription - Amenitiz/Smoobu”.
Pay-per-use messages and verifications: they are deducted from your Wallet balance and you can see them in Service Usage. More information in Chekin Wallet: how it works, earnings and withdrawals. If you need an invoice for these charges, write to us.

Add or change your tax details

The details shown on your invoices are in Settings > Billing > Overview, under Billing details (“Where you receive your invoices”).

Go to Settings > Billing, Overview tab (open in the dashboard).
In Billing details 1 (“Where you receive your invoices.”), click the pencil icon 2. The Billing details window opens.
Fill in or change the details:
- 3Commercial name: the name of your company or your own name, exactly as it should appear on the invoice.
- 4ID TYPE: the country of your VAT number (for example, “ES VAT” for Spain).
- 5Fiscal code: your tax ID or VAT number, without the country prefix (the dashboard adds it) and without spaces. For example, for Spain: A1234567Z.
- 6Billing address: Country, Address line 1 and, if you wish, Address line 2, City and Postal code (these are optional). In some countries, such as Spain, Italy or Portugal, it will also ask for the province.
Click Confirm 7. You will see the message “Billing details updated”. If you don't want to save the changes, click Cancel.

The new details appear on invoices issued from that moment on. They do not change the invoices you already have. Enter them before the next payment: the VAT on the invoice depends on the country and the tax number you have saved. If your company is in another European Union country and has a European VAT number, or is outside the European Union, the invoice does not include VAT. If you have questions about the VAT on your invoice, write to us.

ID TYPE only lists VAT numbers from European Union countries. If your country is not on the list (for example Switzerland, the United Kingdom or Greece) or you don't have a VAT number, write to us from your account email with your tax details and we will add them for you.

If an invoice that has already been issued has a mistake

An issued invoice cannot be edited from the dashboard. If your tax details are missing or something is wrong:

First correct your Billing details, so that future invoices are right.
Write to us from your account email, through the dashboard chat or at support@chekin.com, with:
- the number or the month of the invoice;
- the correct details: company name, tax ID or VAT number, full address and country.
We review your case and reply by email.

Never send us your card details or your password by email.

Common problems

What happens	Why	Solution
I can't see Billing in Settings	Only the Owner can see it	Ask the account Owner for the invoices
The Invoices tab is empty	It opens on the current month, and that month has not been charged yet	Change the month or the year in the filters
I can't find the invoice for my annual plan	The payment date has not arrived yet	It will appear when the payment is processed
When I save, it says “Invalid fiscal code”	The number does not have that country's format	Check the ID TYPE and enter the number without spaces or hyphens
My country is not in ID TYPE	The list only has VAT numbers from the European Union	Write to us with your tax details
My invoice was issued without my details	They were not in Billing details when the payment was made	Add them for future invoices and write to us about the one already issued

Still have questions? Write to us from the dashboard chat or at support@chekin.com from your account email, including the month or the number of the invoice.