How do I edit a booking? Guests, dates, delete and create bookings

You can correct a booking from the Chekin web dashboard: change the number of guests, remove extra guests, adjust the dates, delete a duplicate booking or create a booking manually. Here are the steps for each case.

Change the number of guests in a booking

The number of guests is how many people must register during check-in. To change it:

1. Log in to the Chekin web dashboard and go to Bookings.
2. Open the booking.
3. In the Booking Information section, change the Guests to register field.
4. Save the changes.

The guest can also change this number during step 1 of the online check-in.

Bookings imported via iCal are always created with 1 guest, because the calendar does not include that data. Adjust it manually in each booking. If the booking comes from a PMS and the number is wrong, also check the data in the PMS.

Remove an extra guest

If a booking shows a guest who is not needed or is duplicated, open the booking and use the Delete Guest option on that guest's card. Then check that the Guests to register field has the correct number.

The Guest leader cannot be deleted while another guest is registered in the booking.

Change the dates of a booking

If the guest has already completed check-in and the dates change, do not delete the booking. Edit it and its check-in data will stay linked, so the guest does not have to register again.

1. Go to Bookings and open the booking.
2. In Booking Information, edit the Check-in → Check-out field.
3. Save the changes.

If you changed the dates on Airbnb or Booking.com

With iCal, a date change on the platform does not update the existing booking: Chekin creates a new booking with the new dates. You must delete the old one (see the next section). If you want changes to be updated without creating new bookings, you need a PMS integration. More information in How do iCals work in Chekin?.

Delete a duplicate booking or one created by mistake

1. Go to Bookings and open the booking you want to delete.
2. Scroll to the bottom of the booking page.
3. Click the red Delete booking button.
4. Confirm the action.

Before deleting, check which of the two bookings has the guest's data. If the guest has already completed check-in, keep that one and delete the other.

Bookings cannot be merged. If one booking has the tax payment and another has the guests, keep both.

Duplicates are common when iCal and the property link are used at the same time. Use only one of the two methods.

Create a manual booking

Manual bookings are created from the web dashboard, not from the mobile app. The mobile app is only for viewing and managing bookings that already exist.

1. Log in to the web dashboard and go to Bookings.
2. Click New booking.
3. Fill in the stay details, such as the property and the dates.
4. Click Save booking.
5. Open the new booking and click Copy link.
6. Send the link to the guest so they can complete the online check-in.

A booking with a past check-in date is not imported via iCal.

Need help?

If you cannot find a field or button, write to support@chekin.com. Include the property and the check-in date of the booking, and attach a screenshot.