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Eviivo Integration

Learn how the integration between Eviivo and Chekin works

Updated over a week ago

Welcome! We are glad you have opted for our solution! This is a quick guide to help you connecting your Eviivo account to Chekin and configurate your Chekin account properly.

Index

  1. Registration in Chekin and connection

  2. Set up

  3. End of trial period: how to subscribe

  4. How to disconnect from Chekin

  5. Which info is synced with the integration and which are Chekin main features?

  6. How to get support from Chekin Team

  7. FAQs

Registration

In order to connect Eviivo to Chekin you first have to contact Eviivo to get the following info related to your Eviivo account: Client secret, Client ID, Short name. How to reach out to Eviivo team?

- Access Eviivo suite at this link https://on.eviivo.com/

- Click on Help

- In the section "Send a request for help" select ‘Integrating eviivo suite with another software API’

- In the field for comments please write "Integration with Chekin"

- Click on "Send"

- Eviivo will provide you via email all the info needed to connect to Chekin.

Once you have all the info required to connect with Chekin do the following:

1 - Visit Chekin registration page and select the type of accommodations you have in your Eviivo account:

2 - After this, select the number of accommodations or rooms you manage via Eviivo and click on NEXT.

3 - You will be asked if you use any PMS or Channel Manager, select Eviivo and click on NEXT:

4 - Add Client secret, Client ID and Short name provided by Eviivo. If you got more than one Short name click on + button to paste all of them.

5 - Choose the email and the password you would like to have in your Chekin account and then click on “CONNECT WITH EVIIVO”.


Login and setup of your Chekin account

We made a whole guide dedicated to the set up of your account after the integration. If you want to check it out, you can do it here:


End of trial period: how to subscribe*

Once you connect to Chekin you have a trial period of 2 weeks where you can register all the guests you receive in your accommodations.

When the trial ends, you need to complete your subscription to continue using the service. You can do this from the Billing section of your Chekin dashboard:

In order to subscribe after the trial, simply click on “Subscribe” and follow these steps:

  1. First, select the number of rooms or properties (for vacation rentals) of your subscription. The minimum for hotel plan is 10 rooms;

  2. Then, select your preferred billing period. You can choose between a monthly or a yearly subscription;

  3. Lastly, introduce your credit card’s details and proceed to pay for the subscription;

  4. Your Chekin subscription is complete!

Once you have an active subscription and a valid payment method, your subscription will automatically renew at the end of the period. You can change between monthly and yearly subscription whenever you want, and any changes in the number of active rooms or properties will automatically update your subscription so Chekin will charge you only for the active properties or rooms during the corresponding period. In the Billing section you can also check past invoices.


How to disconnect from Chekin

You can cancel your Chekin subscription at any time you want, by going to the Billing section of your dashboard and clicking on “Cancel Plan”:

This will stop your account from renewing automatically, but you will be able to access it until the end of the paid period.


How to get support from Chekin Team

If you have any doubts or find issues along the process, you can easily get help from your dashboard by clicking on “Help” at the top banner. You have 2 options: visit our help center or chat with us. You can also use the chat by clicking in the icon on the bottom right corner:

Also, you can send an email to [email protected]


Let’s sum it up: which info is synced with the integration and which are Chekin main features?

  • All Eviivo listings and bookings are reflected on the Chekin dashboard too and if some info changes on Eviivo side it is automatically updated on Chekin too;

  • Online Chekin: you can stay relaxed, your guests will register their data online before the arrival;

  • Self Chekin: in case you allow remote access to your accommodation Chekin will help you requiring your guests to verify online their identity with a biometric match technology included in this premium feature

  • Legal compliance solved: forget about the manual registration of guests data on authorities websites and manual fulfillment of several docs, Chekin will take care of everything


FAQs

I am a Chekin user already, can I use my existing account for the Eviivo integration?

Unfortunately not, the connection with Eviivo requires to create a new Chekin account. So download all the documentation from the old one and then connect to Chekin via Eviivo. Contact us in order to delete your former account.

How can I add bookings to my Chekin account?

All your Eviivo bookings will be synced in your Chekin account, so you don’t need to generate them again!

How frequently bookings are synced in Chekin?

All your Eviivo bookings are updated in your Chekin account every 4 hours.

Is the online check-in link retrieved in my Eviivo account so I can add it to my PMS auto emails/messages?

For this integration we don’t send the online check-in link back to the PMS.

Is Chekin sending guests data back to my Eviivo account?

For this integration we don’t send guests data back to the PMS.

Is Chekin able to retrieve the source of the booking from Eviivo? (e.g.: Booking.com, Airbnb, Direct Booking)

No, for this integration we do not sync the booking source from the PMS.

Is Chekin available on mobile devices?

Yes, we also have a mobile app you can download from these links:

I am using the mobile app but I can’t change some settings of my account/properties

The app is only for managing reservations and registering guests. All your properties and account settings, as well as the documentation and billing information of your account can be managed from the online Dashboard.

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