Welcome! We are glad you have opted for our solution! This is a quick guide to help you connect your Eviivo account to Chekin and configure your Chekin account properly.

Index

Fill out the Registration for hosts form following steps 1-11 below.

1 - Add the name of the account

2 - Add the email address (that you would like to have as your Chekin username)

3 - Add the password

4 - Select the type of property

5 - Add the number of accommodations or rooms you manage via Eviivo

6 - Add the city/region of the property

7 - Add your phone number

8 - Do you want to connect your PMS? Choose ´Yes´ and then choose Eviivo from the dropdown menu that appears

9 - Click continue

10 - When you click on continue it will bring you to the following page. You will need to add your Eviivo Client secret and Client ID

11 - Click ´Connect with Eviivo´

We made a whole guide dedicated to the set up of your account once you have integrated it with Eviivo. If you want to check it out, you can do so here. NOTE: Start from the section ´Setup of your properties´

Once you connect to Chekin you have a trial period of 2 weeks where you can register all the guests you receive in your accommodations.

When the trial ends, you need to complete your subscription to continue using the service. You can do this by clicking on ´Subscribe now´ at the top of the dashboard and following steps 1-6 below.

2. Select your preferred billing period. You can choose between a monthly or a yearly subscription;

3. Choose the payment metod: Direct debit or credit card and add the payment details.

4. If you chose SEPA/Direct debit, you will need to fill out the following details:

5. If you choose credit card, you will need to fill out your credit card number, expiration date and CVC code

6. Once you have filled out the payment method details click on Subscribe now:

Your Chekin subscription is complete!

Once you have an active subscription and a valid payment method, your subscription will automatically renew at the end of the period. You can change between monthly and yearly subscription whenever you want, and any changes in the number of active rooms or properties will automatically update your subscription, so Chekin will charge you only for the active properties or rooms during the corresponding period. In the Billing section you can also check past invoices.

You can cancel your Chekin subscription at any time you want, by going to the Settings>Billing>Cancel Plan:

This will stop your account from renewing automatically, but you will be able to access it until the end of the paid period.

If you have any doubts or find issues along the process, you can easily get help from your dashboard by clicking on “Help” in the top banner. You have 2 options: visit our help center or chat with us. You can also send an email to [email protected]

Please see further information regarding the basic plan features here

Unfortunately no, the connection with Eviivo requires creating a new Chekin account. NOTE: Please make sure to download all the documentation from the old account as once it is eliminated the documents will be eliminated as well. Once you do this you can create a new account and connect it to Eviivo.

All your Eviivo bookings will be synced in your Chekin account, so you don’t need to generate them again!

All your Eviivo bookings are updated in your Chekin account every 3 hours.

No, for this integration we don’t send guests data back to the PMS.

No, for this integration we do not sync the booking source from the PMS.

Yes, we also have a mobile app you can download from these links:

iOS: https://apps.apple.com/bs/app/chekin-lite/id1466604339

Android: https://play.google.com/store/apps/details?id=com.chekinlite.app&hl=es&gl=US

The app is only for managing reservations and registering guests. All your properties and account settings, as well as the documentation and billing information of your account can be managed from the online Dashboard.