Cloudbeds Integration

Learn how the integration between Cloudbeds and Chekin works

Welcome! We are glad you have opted for our solution! This is a quick guide to show you how to connect your Cloudbeds account to Chekin!

 

Index

  1. Registration in Chekin and connection
  2. Set up
  3. End of trial period: how to subscribe
  4. How to disconnect from Chekin
  5. Which info is synced with the integration and which are Chekin main features?
  6. How to get support from Chekin Team
  7. FAQs

 

Registration 

In order to connect Cloudbeds to Chekin please follow these steps:

  1. Visit Chekin registration page and select the type of accommodations you have in your Cloudbeds account:

  1. After this, select the number of accommodations or rooms you manage via Cloudbeds and click on NEXT.
  2. You will be asked if you use any PMS or Channel Manager, select Cloudbeds and click on NEXT:

 

3. Add the email of your Cloudbeds account and click on CONNECT WITH CLOUDBEDS

 

4. The page will redirect you to Cloudbeds where you will have to authorize Chekin to access your data (if you are not in you will have to complete the login process)

 

5. After that you will be redirected back to Chekin where you will have to set-up the credentials for your Chekin account. 

 

Login and setup of your Chekin account

On your first log in you will land on the mapping screen. There are 2 columns: on the left you will see all the units you have in Cloudbeds and on the right you have to link each of them with Chekin properties.

 

If you have a hotel/hostel/camping you have to create next to the first unit the property and then link all the rooms/units to the property you have just created in case they belong to the same one; if for example they belong to 2 different hotels you have to create 2 properties and link each room to the corresponding one. We will assign a space within the property for each unit you link with it. If your units are apartments you have to create in Chekin a property for each single unit.

 

To create a new property select any Cloudbeds unit and in the dropdown click on “Create property”: a new property will be generated with the name of the selected unit and it will be available between the dropdown options.

 

 

If you want to assign a room to a property that you have already created, click on the dropdown and select one of the options. Click on “Unlink” if you didn’t assign the unit to the correct property at first.

 

When you’re ready, click on “Done”. You will finally access the dashboard, where you will be able to manage your reservations. Before jumping on it, you will need to complete the set-up of the account.

We made a whole guide dedicated to the set up. If you want to check it out, you can do it here:

Onboarding

End of trial period: how to subscribe*

Once you connect to Chekin you have a trial period of 2 weeks where you can register all the guests you receive in your accommodations.

When the trial ends, you need to complete your subscription to continue using the service. You can do this from the Billing section of your Chekin dashboard:

 



In order to subscribe after the trial, simply click on “Subscribe” and follow these steps:

  1. First, select the number of rooms or properties (for vacation rentals) of your subscription. The minimum for hotel plan is 10 rooms;
  2. Then, select your preferred billing period. You can choose between a monthly or a yearly subscription;
  3. Lastly, introduce your credit card’s details and proceed to pay for the subscription;
  4. Your Chekin subscription is complete!

Once you have an active subscription and a valid payment method, your subscription will automatically renew at the end of the period. You can change between monthly and yearly subscription whenever you want, and any changes in the number of active rooms or properties will automatically update your subscription so Chekin will charge you only for the active properties or rooms during the corresponding period. In the Billing section you can also check past invoices.

How to disconnect from Chekin

You can cancel your Chekin subscription at any time you want, by going to the Billing section of your dashboard and clicking on “Cancel Plan”:

 

This will stop your account from renewing automatically, but you will be able to access it until the end of the paid period.

How to get support from Chekin Team

If you have any doubts or find issues along the process, you can easily get help from your dashboard by clicking on “Help” at the top banner. You have 2 options: visit our help center or chat with us. You can also use the chat by clicking in the icon on the bottom right corner:


Also, you can send an email to support@chekin.io

Let’s sum it up: which info is synced with the integration and which are Chekin main features?

 

  • All Cloudbeds listings and bookings are reflected on the Chekin dashboard too and if some info changes on Cloudbeds side it is automatically updated on Chekin too;
  • Online Chekin: you can stay relaxed, your guests will register their data online before the arrival;
  • Self Chekin: in case you allow remote access to your accommodation Chekin will help you requiring your guests to verify online their identity with a biometric match technology included in this premium feature
  • Legal compliance solved: forget about the manual registration of guests data on authorities websites and manual fulfillment of several docs, Chekin will take care of everything

FAQs

I am a Chekin user already, can I use my existing account for the Cloudbeds integration?

Unfortunately not, the connection with Cloudbeds requires to create a new Chekin account. So download all the documentation from the old one and then connect to Chekin via Cloudbeds. Contact us in order to delete your former account.

How can I add bookings to my Chekin account?

All your Cloudbeds bookings will be synced in your Chekin account, so you don’t need to generate them again!

How frequently bookings are synced in Chekin?

All your Cloudbeds bookings are updated in your Chekin account every 3 hours.

Is the online check-in link retrieved in my Cloudbeds account so I can add it to my PMS auto emails/messages?

For this integration we don’t send the online check-in link back to the PMS.

Is Chekin sending guests data back to my Cloudbeds account?

Yes! Anytime a guest completes the online registration you will be able to see its data not only in CheKin Dashboard but also on your Cloudbeds account in the tab Guest Details of Reservation Section:

The guests data we send to Cloudbeds are the following: first name, last name, email address, date of birth, gender, country, document type, document number.

Is Chekin available on mobile devices?

Yes, we also have a mobile app you can download from these links:

iOS: https://apps.apple.com/bs/app/chekin-lite/id1466604339

Android: https://play.google.com/store/apps/details?id=com.chekinlite.app&hl=es&gl=US

I am using the mobile app but I can’t change some settings of my account/properties

The app is only for managing reservations and registering guests. All your properties and account settings, as well as the documentation and billing information of your account can be managed from the online Dashboard.