--- title: "Your Chekin account: email, password, language and team" description: Change your Chekin password, request an email change, turn on two-step verification and invite managers and collaborators to your account. --- [Skip to content](https://support.chekin.com/en/your-chekin-account#main-content) - [English](https://support.chekin.com/en/your-chekin-account) - [Čeština](https://support.chekin.com/cs/your-chekin-account) - [Deutsch](https://support.chekin.com/de/your-chekin-account) - [Español](https://support.chekin.com/es/knowledge/your-chekin-account) - [Français](https://support.chekin.com/fr/your-chekin-account) - [Italiano](https://support.chekin.com/it/your-chekin-account) - [Português](https://support.chekin.com/pt/your-chekin-account) English Show submenu for translations [More support](https://support.chekin.com/en/kb-tickets/new?hsLang=en) ![imagotype-new-chekin-landscape-2-1.png\]](https://support.chekin.com/hs-fs/hubfs/imagotype-new-chekin-landscape-2-1.png?width=100&height=40&name=imagotype-new-chekin-landscape-2-1.png) Open main navigation Close main navigation - - [English](https://support.chekin.com/en/your-chekin-account) - [Čeština](https://support.chekin.com/cs/your-chekin-account) - [Deutsch](https://support.chekin.com/de/your-chekin-account) - [Español](https://support.chekin.com/es/knowledge/your-chekin-account) - [Français](https://support.chekin.com/fr/your-chekin-account) - [Italiano](https://support.chekin.com/it/your-chekin-account) - [Português](https://support.chekin.com/pt/your-chekin-account) English Show submenu for translations - [More support](https://support.chekin.com/en/kb-tickets/new) - [Chekin website](https://chekin.com/) [Chekin website](https://chekin.com/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.chekin.com/en?hsLang=en) 2. [Account](https://support.chekin.com/en/account?hsLang=en) # Your Chekin account: email, password, language and team ## How to change your password, how to request an email change, which language the dashboard uses and how to give other people access without sharing your password. ## Where your account settings are Your user details are in **Settings \> Account details** ([open in the dashboard](https://dashboard.chekin.com/account/details?hsLang=en)). There you can see your role, your email, your password and two-step verification. ![Settings, Account details: type of account, Email field, Change password button and Activate Two-Factor Authentication switch](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-20-1.jpg) - 1**Type of account**: your role (**Owner**, **Manager** or **Collaborator**). Hover over the icon to see what you can do with it. - 2**Email**: your username to log in. It is greyed out because it cannot be edited. - 3**Change password**, in the **Sign-In & Security** block. - 4the **Activate Two-Factor Authentication** switch (two-step verification). Some sections of **Settings** are only visible to the account **Owner**: **Billing**, **Payments** and **Team**. If you can't see them, ask the Owner. ## Change your login email Your email is your username to log in, and it cannot be changed from the dashboard. If you hover over the icon in the **Email** field 2, you will see: “If you want to change the email address, please contact support.” 1. The account **Owner** writes to us from the account's current email, through the dashboard chat or at [support@chekin.com](mailto:support@chekin.com). 2. They give us the new email and the reason for the change. 3. We confirm by email when it is done. From then on, you log in with the new email. **If your account is connected to a PMS** (for example Smoobu, Amenitiz or Rentlio), write to us before you change the email in the PMS and we will tell you how to do it in your case. If a new account has to be created, the data in the current account does not move to the new one: first download your guestbooks, contracts and reports (we explain how in [Download your guests' documents](https://support.chekin.com/en/download-guest-documents?hsLang=en)). Do you want someone else to manage the account? You don't need to change the email: invite them with their own user (see **Add managers and collaborators**, below). And if it is a manager's or collaborator's email that changes, the Owner removes them in **Team** and invites them again with the new email. The Owner will have to assign their properties and bookings again. ## Change or recover your password ### If you know your password 1. Go to **Settings \> Account details**. 2. In **Sign-In & Security**, click **Change password**. The **Change password** window opens. 3. Enter the **Current password** 1, the **New password** 2 and repeat it in **Enter password** (repeat the new password) 3. 4. Click **Change password** 4. If you change your mind, click **Close**. ![Change password window with the Current password, New password and Enter password fields, and the Change password button](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-20-2.jpg) ### If you have forgotten it 1. Open the [login screen](https://dashboard.chekin.com/login?hsLang=en), enter your email and continue. 2. Click **Forgot password?**. 3. In **Forgot your password?**, enter your email and click **Send recovery link**. 4. Open the email we send you and click the link. If it doesn't arrive within a few minutes, check your spam folder or click **Resend link**. 5. In **Reset your password**, enter the new password twice and click **Reset password**. When you reset it, the screen asks for a password of **8 or more characters**, with **capital letters**, a **number** and a **symbol**. It cannot be too common or similar to your email. Use the email the account was created with. If you signed up from a PMS or a partner, it is the email of that connection. And never share your password: to let someone else in, invite them. ## Two-step verification With two-step verification, when you log in we also ask you for a 6-digit code that is sent to your account email. That way, even if someone knows your password, they cannot log in. 1. Go to **Settings \> Account details**. 2. In **Sign-In & Security**, turn on the **Activate Two-Factor Authentication** switch 4 (in the first image). 3. Confirm. You will be logged out. 4. Log in again with your email and password, and enter the 6-digit code we send you. While your session stays open, it will not ask you for the code again to see the contact details of guests and bookings. To turn it off, go back to **Sign-In & Security** and switch it off: we will send a code to your email to confirm. If you have managers or collaborators, each of them turns it on in their own user. ## The dashboard language The dashboard language is not in **Settings**. By default, the dashboard uses your browser's language. It is available in Spanish, English, Italian, French, German and Portuguese; with any other language, it is shown in English. If the dashboard is not in the language you want, write to us through the dashboard chat and we will help you change it. This is the language of **your** dashboard. The language of the messages your guests receive is a different setting: you choose it for each property, in **Properties \> your property \> Communications \> Default language**. We explain it in [Messages to guests: language, sender, templates and WhatsApp](https://support.chekin.com/en/guest-messages?hsLang=en). ## Add managers and collaborators Only the **Owner** can invite people. Each person logs in with their own email and their own password. ![Invite User page with the Email and Role fields (Manager or Collaborator), the Select Properties button and the Send invitation button](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-20-4.jpg) 1. Go to **Settings \> Team** ([open in the dashboard](https://dashboard.chekin.com/account/users?hsLang=en)). 2. Click **Invite User**. The **Invite User** page opens: “Select an email to invite users to join your team.” 3. Enter their **Email** 1. 4. Choose the **Role**: **Manager** or **Collaborator** 2. 5. Click **Select Properties** 3 and choose whether to give them all your properties or only some. They will not see the properties you don't assign to them. 6. If they are a Collaborator, choose whether they see **All reservations** or **Assigned only**. 7. Click **Send invitation** 4. The invitation will be sent to that email. If you don't want to continue, click **Cancel**. ### What each role can do | Role | What they can do | What they cannot see | | --- | --- | --- | | **Owner** | Everything: the subscription, billing, payments, inviting the team and deleting the account | Nothing | | **Manager** | Bookings, guests, properties and documents, and the online check-in and communications settings | **Billing**, **Payments**, **Team** and **Property Protection** | | **Collaborator** | Bookings (assigned ones or all, as you choose), guests and documents | Properties, **Billing**, **Payments**, **Team**, **Online Check-in**, **Communications**, **Branding**, **Custom Contracts** and **Integrations** | You can find more details about roles in [User Roles in Chekin](https://support.chekin.com/en/user-roles-in-chekin?hsLang=en). ### Assign a booking to a collaborator Open the booking and choose the person responsible in the assignment field. This is done manually, booking by booking: there is no automatic assignment. If you cannot find the field, write to us. ### Remove someone's access In **Settings \> Team**, click **Remove** next to that person and confirm. They can no longer log in to your account. ## Common problems | What happens | Why | Solution | | --- | --- | --- | | **I can't edit my email** | Your email is your username, and only Support can change it | The Owner writes to us from the current email with the new one | | **I can't see Team or Billing** | Your role is Manager or Collaborator | Check your role in **Type of account** and ask the Owner to change it | | **I'm not receiving the email to reset my password** | It is in spam, or the account uses another email (for example, your PMS email) | Check your spam folder, click **Resend link** or try the other email | | **I'm not receiving the 6-digit code** | It is sent to your account email and may take a while or go to spam | Check your spam folder and wait a few minutes; if it still doesn't arrive, write to us | | **“Too many attempts”** | You have tried several passwords in a row | Wait a minute or reset your password | | **“This account is inactive. Contact support.”** | The account is deactivated or has a pending payment | See [End of the trial period](https://support.chekin.com/en/end-of-trial-period-how-to-subscribe-chekin-help-center?hsLang=en) or write to us | | **The dashboard is in another language** | It uses your browser's language or one you chose before | Write to us through the dashboard chat and we will help you change it | | **My collaborator can't see a booking** | They have **Assigned only** access, or they don't have that property | Assign the booking to them or change their access in **Team** | Still have questions? 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