Sending a Custom Online Check-in Email

When you enable Send guest check-in link by email in your property configuration, Checkin will automatically send our default check-in email to your guests for each booking.

This default email includes the guest’s online check-in link and works out of the box.

How to send a personalized check-in email?

If you want to send your own custom email, follow these steps:

1. Go to Communications.
2. Create a new email template (or edit an existing one).
3. Add the following tag anywhere in the email content:
4. {checkin_online_link}
5. Save the template.

Once this tag is included, your custom email will contain the guest’s online check-in link.

Important to know

• Editing or creating this template does not activate other automations.
• This custom email will be used for all your properties where online check-in emails are enabled.
• If the {checkin_online_link} tag is not included, guests will not receive the check-in link.

Summary

• ✅ Enable the setting → default check-in email is sent
• ✏️ Want a custom email → create a template in Communications
• 🔗 Always include {checkin_online_link} to send the check-in link