---
title: "Troubleshooting Guide: Resolving Cloudbeds and Chekin Synchronization Issues (Refresh Token)"
description: "Troubleshooting Guide: Resolving Cloudbeds and Chekin Synchronization Issues (Refresh Token)"
---

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# Troubleshooting Guide: Resolving Cloudbeds and Chekin Synchronization Issues (Refresh Token)

## Proper synchronization between your Property Management System (Cloudbeds) and Chekin is essential for automating guest check-ins, sending mandatory reports to local authorities, and managing remote access.

In rare instances, communication between both platforms may pause or disconnect. This typically happens when:

- The authorization token provided by Cloudbeds expires due to inactivity or changes to account credentials.
- Property permissions or configuration settings were modified inside Cloudbeds.
- Temporary network or API maintenance updates take place.

If you notice that new reservations created in Cloudbeds are not appearing on your Chekin dashboard, or that property updates are not reflecting properly, you will need to **refresh and re-authenticate the integration token**.

 

### Enabling the "Refresh Token" Button

For security reasons and to avoid accidental disconnections, the token refresh feature is not permanently visible in all accounts. 

If you encounter a sync disruption:

1. Contact the **Chekin Technical Support** team via chat or email.
2. Inform them that your Cloudbeds reservations are no longer syncing.
3. Our support team will manually enable the **"Refresh token"** button in your account settings.

Once support confirms that the button is active, you can proceed with the step-by-step restoration process outlined below.

 

### Step-by-Step Restoration Process

**WARNING (EXACT ORDER REQUIRED):**

To guarantee proper security key negotiation between both platforms, you **must complete these steps in the EXACT ORDER listed below**. Skipping or altering steps will prevent the connection from restoring successfully.

### Step 1: Log Out of Both Accounts

- Log out of your **Cloudbeds** account.
- Log out of your **Chekin** account.
- Close any remaining active browser tabs related to either platform.

### Step 2: Log Back In (In Sequence)

- Open your browser and log into **Cloudbeds** first (`login.cloudbeds.com`).
- Open a new tab and immediately log into **Chekin** (`app.chekin.com`).

### Step 3: Regenerate the Security Token

- Inside Chekin, go to the main menu and select **Properties**.
- Click on the **"Refresh token"** button (enabled by technical support).
- In the pop-up window, **select only the properties** you want to import and manage with Chekin.
- Click **Continue** to save the association.  
  ![](https://support.chekin.com/hs-fs/hubfs/image-png-Oct-04-2026-08-59-30-2795-PM.png?width=747&height=335&name=image-png-Oct-04-2026-08-59-30-2795-PM.png)

### Step 4: Manual Data Synchronization

- Still in **Chekin \> Properties**, click the **"Sync properties"** button and wait **2 to 3 minutes** for the system to map the structure.
- Next, go to **Chekin \> Bookings**, click the **"Sync bookings"** button, and wait a few minutes for the synchronization to complete.

Post-Process Verification

Once completed, check your bookings list to ensure recent reservations appear correctly. If synchronization issues persist after following every step in the exact order, please reopen your support ticket and mention the timestamp when the procedure was completed.

 

If you have any questions please contact our support team at support@chekin.com

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