---
title: "Property settings: name, check-in and check-out times, deactivate and delete"
description: Change the commercial name and the check-in and check-out times the guest sees, deactivate or delete a property and fix duplicate properties.
---

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# Property settings: name, check-in and check-out times, deactivate and delete

## Change the name your guests see and the check-in and check-out times, and what to do with duplicate properties or properties you no longer use.

From each property's page you can change its name, decide which check-in and check-out times your guests see, and deactivate or delete it when you no longer use it. Here are the steps for each case.

## Property name and commercial name

Each property has two names. Both are in **Properties** \> your property \> **Property Information** \> **Details**.

| Field | What it is for |
| --- | --- |
| **Property name** | The name you use to identify the property in your dashboard. It cannot be repeated within your account |
| **Commercial name** (optional) | The name your guests see when they open the check-in link. If you leave it empty, they see the **Property name** |

![Property Information, Details tab, with Property name, Commercial name and the Deactivate property and Delete property buttons](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-21-1.jpg)

1. Go to **Properties** and open the property.
2. In **Property Information**, **Details** tab, change **Property name** 1 or **Commercial name** 2.
3. Save the changes.

If the property comes from your PMS or channel manager, change the name there too. If you only change it in Chekin, the next sync puts the PMS name back. If check-in links stop being created after you rename it in the PMS, write to us.

## Check-in and check-out times your guests see

The check-in and check-out times the guest sees in the online check-in are not in **Details**: they are set in the property's **Remote access**, even if you don't have a lock connected. If your guests see times that are not yours (for example, 10:00 and 17:00), this is where you change them.

1. Go to **Properties**, open the property and go to **Remote access**.
2. If the section is not turned on, first check what the dashboard shows: if it says “Included in current plan”, Remote access is part of your plan; if it does not, write to us to check the price before you turn it on. Then click **Activate**: it is turned on immediately, without clicking **Save changes**.
3. At the top you will see three tabs: **Locks**, **Schedule** and **Settings**. Open **Schedule**. You don't need a lock for the times: even if the **Locks** tab asks you to **Add lock account**, you can leave it as it is.
4. In **Opening hours** you will see the current time slot, for example “Opens at 10:00 → Closes at 17:00” and “Applied to all doors” 1. Click the pencil icon for that slot and enter the opening time (check-in) and the closing time (check-out). You don't need to use **Add opening period**.
5. In **Guest App Display Settings** 2, leave the switch on and choose which times the guest sees (options below). The subtitle says “Display timing information to guests during online check-in”.
6. Check the preview “Guests will see: Check-in at … / Check-out at …” 3 and save the changes.
7. Repeat the steps for each property: each one has its own times. If you want the same times in other properties, use **Export these settings to the other properties**.

![Property Remote access, Schedule tab: Opening hours with the pencil icon, Guest App Display Settings and the Guests will see preview](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-es-21-2.jpg)

Dashboard shown in Spanish. The numbers match the steps above.

What the guest sees depends on the option you choose in **Guest App Display Settings**:

- **Show same times as lock code validity period (Default)**: “Guests will see the same check-in/out times as configured in the opening period above.” In other words, they see the times in **Opening hours**.
- **Show custom check-in/out hours in GuestApp**: “Define different times to display to guests, separate from the lock code validity period.” You enter other times just to show the guest, without changing when the lock code works.
- If you turn off the **Guest App Display Settings** switch, the guest does not see any check-in and check-out times. If you have a lock, the codes keep working according to the **Opening hours**.

On some screens, the arrival time is shown as **Check-in time**: it is the same check-in time you set here.

The dashboard itself warns you: “Remember this is a default value that can be adjusted in each reservation.” If, after you change it, a booking that already existed still shows the old times, write to us.

Don't change the time only in your lock's app or in your PMS: Chekin puts its own time back when it sends the codes. Always change it in Chekin.

If you later want to remove **Remote access** from the property, open the three-dot menu at the top right of the section, click **Deactivate feature in this property** and confirm with **Deactivate feature**. This also takes effect immediately.

## Deactivate a property you don't use

Deactivating lets you stop using a property without deleting it, for example in the low season. While it is deactivated, its bookings and features cannot be accessed and nothing is sent to the police, not even pending registrations. It no longer counts as an active property in your plan.

1. Go to **Properties**, open the property and go to **Details**.
2. At the bottom of the page, click **Deactivate property** (button 3 in the first image).
3. The **Deactivate property?** window opens: “Deactivating the property will make the reservations and its features inaccessible, including sending data to authorities for pending registrations.” If you agree, click **Yes, deactivate** 1. If not, **Cancel**.
4. Next, the dashboard asks **Keep documents in storage?**. Choose **Yes, keep documents** to keep them for the cost shown. If you choose **No, delete documents**, the property's documents are deleted from your account.

![Deactivate property? window with the warning and the Yes, deactivate and Cancel buttons](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-21-3.jpg)

Before you deactivate it, check that there are no arrivals still waiting to be sent to the police, and download the documents you need to keep. We explain how in [Download your guests' documents](https://support.chekin.com/en/download-guest-documents?hsLang=en).

To use it again, go to **Properties**. Deactivated properties are shown in grey and, when you hover over them, show **View property** and **Reactivate property** 1. When you reactivate it, check that its settings are still complete.

![Properties list with a deactivated property in grey and the View property and Reactivate property buttons](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-21-4.jpg)

## Delete a property

Only delete it if you created it by mistake or will never use it again. If you only want to stop paying for it for a while, deactivate it.

1. Go to **Properties**, open the property and go to **Details**.
2. At the bottom of the page, click **Delete property** (button 4 in the first image).
3. The **Are you sure?** window opens: “You have to know that all information associated will be deleted, including reservations, guest registrations and documents.” To confirm, click **Delete property** 1. If not, **Cancel**.

![Are you sure? window when deleting a property, with the Delete property and Cancel buttons](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-21-5.jpg)

Deleting a property cannot be undone. First download the documents you need to keep. We explain how in [Download your guests' documents](https://support.chekin.com/en/download-guest-documents?hsLang=en).

If the property is connected to a PMS, delete it in the PMS first and then click **Sync properties** in **Properties**. Don't delete it only in Chekin: even if you sync, it does not come back and it loses its connection with the PMS. If you can't see the **Delete property** button or you deleted it by mistake, write to us as soon as possible.

## Duplicate properties and other problems

| What happens | Why | Solution |
| --- | --- | --- |
| **The same property appears twice** | This usually happens when you connect a PMS, or when you deactivate and reactivate the property in the PMS | Check which one has the bookings and the PMS connection, and deactivate or delete the other one. If you don't know which one it is, write to us before you change anything |
| **I can't activate the duplicate copy** | An identical active property already exists | Use the active one. Properties cannot be merged |
| **I'm being charged for a property I don't use** | It is still active or has stored documents | Deactivate or delete it (previous sections) |
| **I can't edit the name** | The property comes from your PMS | Change it in the PMS and wait for the sync |
| **The guest sees a check-in time that is not mine** | The property's times have not been changed | **Remote access** \> **Schedule** tab \> **Opening hours** (see above) |
| **I deleted a property by mistake** | Deleting removes the property and its information | Write to us as soon as possible with the name of the property |

Still have questions? Write to us from the dashboard chat or at [support@chekin.com](mailto:support@chekin.com) with the name of the property and a screenshot of what you see.

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