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Istat Sicilia Tourism Observatory

How to Request Your Credentials and Connect Istat Sicilia to Chekin

What is the Tourism Observatory?

The Tourism Observatory
(https://osservatorioturistico.regione.sicilia.it/webapi/api/stay/addfrompms)
is a data management system used in Italy for reporting tourist statistics, particularly guest information. It is used by accommodation providers—such as hotels and rental properties—to submit statistical data about their guests. The system helps authorities monitor tourism trends and ensure public safety.

Who must submit data?

All accommodation managers in the Sicily region—including hotels, guesthouses, apartments, and other lodging facilities—are required to send guest statistics to the Observatory portal. This requirement is mandated by regional tourism regulations to ensure accurate monitoring and compliance with local laws.

Accommodation providers must regularly report data such as:

  1. Guest names and dates of birth

  2. Arrival and departure dates

  3. Nationality

  4. Type of accommodation

How to request your credentials

Contact the Region of Sicily to request a PMS USER account in order to obtain your credentials.

To confirm that the region has completed the update, check the Profile Type (TIPO PROFILO) section in the portal. You should see "utente pms" instead of "utente struttura recettiva".



How to connect it in Chekin

Connecting your account is very simple. Just follow these steps:

  1. Log in to your Chekin account.

  2. Click on Properties at the top, select your property, and go to the Legality section.

  3. Below the police connection, you will find the Statistics connection. Select Sicilia – Osservatorio Turistico.


    How to fill in the “Hotel Code” field

    If you have only one property in your Tourism Observatory account, the Hotel Code usually matches your Username.

    If you have multiple properties registered under the same account, you can find each property’s Hotel Code in the “Codice Identificativo” section of the Tourism Observatory portal.

    IMPORTANT: Both the Username and Hotel Code of a PMS User profile typically begin with: TRS-IT-SIC.
    Example: TRS-IT-SIC-12345

    If your Username does not start with these letters, you likely do not yet have the correct information needed to connect to the Tourism Observatory and automate data submission.

    Remember to validate the credentials and save the page once completed.

    Need more help?

    Feel free to contact our Support Team via chat or email: support@chekin.com