--- title: Inbox Setup and User Guides your article answering? description: Inbox how to set up how to create chatrooms --- [Skip to content](https://support.chekin.com/en/inbox-setup-and-user-guides-your-article-answering#main-content) - [English](https://support.chekin.com/en/inbox-setup-and-user-guides-your-article-answering) - [Português](https://support.chekin.com/pt/inbox-setup-and-user-guides-your-article-answering) English Show submenu for translations [More support](https://support.chekin.com/en/kb-tickets/new?hsLang=en) ![imagotype-new-chekin-landscape-2-1.png\]](https://support.chekin.com/hs-fs/hubfs/imagotype-new-chekin-landscape-2-1.png?width=100&height=40&name=imagotype-new-chekin-landscape-2-1.png) Open main navigation Close main navigation - - [English](https://support.chekin.com/en/inbox-setup-and-user-guides-your-article-answering) - [Português](https://support.chekin.com/pt/inbox-setup-and-user-guides-your-article-answering) English Show submenu for translations - [More support](https://support.chekin.com/en/kb-tickets/new) - [Chekin website](https://chekin.com/) [Chekin website](https://chekin.com/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.chekin.com/en?hsLang=en) 2. [Inbox](https://support.chekin.com/en/inbox?hsLang=en) # Inbox Setup and User Guides your article answering? ### Inbox Setup and User Guide #### Overview Inbox is Chekin’s communication hub that centralizes conversations between hosts and guests in one place. With Inbox, your team can manage guest communication across multiple channels from a single shared workspace. ### Supported Channels - Email - SMS - WhatsApp Business Inbox supports two-way communication, allowing guests to both receive and send messages directly to hosts and property managers. --- ### Before You Start Inbox activation is currently managed manually by the Chekin team for selected accounts. If you would like to enable Inbox for your account, please contact Chekin Support or your Account Manager.  --- ### Features Included #### Conversation Statuses Organize conversations using the following statuses: - **Priority** — Mark important conversations - **Snoozed** — Hide conversations temporarily - **Unresolved** — Conversations that still require action - **Resolved** — Completed conversations --- #### Shared Team Inbox Inbox allows multiple users to collaborate in the same conversation in real time, including: - Owners - Property managers - Collaborators --- #### Booking Information Panel Each conversation includes a right-side panel displaying: - Guest details - Booking information - Quick access to booking details through the **Go to booking** button --- #### Internal Notes Add internal notes that are visible only to your team members. Guests cannot see internal notes. --- #### Filters and Search Quickly find conversations using filters and search. ### Available Filters - Checked-in - Checked-out - Pending - Upcoming ### Search Options Search conversations by: - Property name - Lead guest name --- #### Scheduled Messages Schedule messages to be automatically sent at a specific date and time. Scheduled messages appear inside the **Scheduled** section of each conversation. --- ### Features Not Yet Available The following features are not included in the current MVP release: - Message editing - Message deletion - User online status visibility - Booking source visibility (Airbnb, Booking.com, Vrbo, etc.) --- ### How to Set Up Inbox #### Step 1 — Open Inbox 1. Log in to your Chekin account. 2. From the main menu, select **Inbox**. \[INSERT SCREENSHOT — Inbox menu access\] --- #### Step 2 — Configure Account Settings 1. Click **Configure account settings**. \[INSERT SCREENSHOT — Configure account settings\] 1. Choose your Inbox alias. 2. Create your contact email address. 3. Optionally, create your contact phone number. \[INSERT SCREENSHOT — Contact details setup\] --- #### Step 3 — Invite Team Members Invite collaborators who should have access to Inbox conversations. \[INSERT SCREENSHOT — Team invitation screen\] --- ### How to Create a New Chat #### Step 1 — Open Inbox Go to **Inbox** from the main menu. \[INSERT SCREENSHOT — Inbox menu access\] --- #### Step 2 — Click the New Conversation Icon Click the new chat icon to create a conversation. \[INSERT SCREENSHOT — New conversation icon\] --- #### Step 3 — Select a Reservation Choose the reservation associated with the guest conversation. \[INSERT SCREENSHOT — Reservation selector\] --- ### Using Inbox ### Main Inbox View The Inbox main screen displays all active conversations. From this view, you can: - Open conversations - Create new chats manually - Search conversations - Apply filters - Change conversation statuses ### Available Status Filters - Priority - Snoozed - Unresolved - Resolved --- ### Conversation View Inside each conversation, you can: - View message history - Send and receive messages - Add internal notes - Access booking details - View guest and reservation information --- #### Message Composer Send messages through: - Email - SMS - WhatsApp Business --- #### Booking Information Panel The right-side panel displays: - Guest details - Reservation information - Direct access to booking details through the **Go to booking** button --- #### Internal Notes Use internal notes for team-only communication that guests cannot see. --- ### Best Practices To keep Inbox organized and efficient: - Mark urgent conversations as **Priority** - Resolve conversations once completed - Use internal notes for internal coordination - Schedule messages for check-in instructions and reminders - Keep all guest communication centralized inside Inbox --- ### Frequently Asked Questions #### Can guests reply to messages? Yes. Inbox supports two-way communication. --- #### Can multiple team members manage the same conversation? Yes. Inbox is collaborative and supports multiple users simultaneously. --- #### Can I schedule messages? Yes. Scheduled messages can be configured directly inside each conversation. --- #### Does Inbox support WhatsApp? Yes. Inbox supports WhatsApp Business communication.     #### AI Agent Configuration Inbox also includes an AI Agent that can automatically assist guests and respond to common questions. ### Configure AI Agent Availability You can decide when the AI Agent is active: - 24/7 availability - Only during specific hours This can be configured directly from the **Settings** section inside Inbox. For example, you may choose to: - Enable the AI only outside office hours - Keep the AI active overnight - Use the AI continuously throughout the day --- #### How to Train the AI Agent The AI Agent uses your property information to provide accurate responses to guests. ### Option 1 — Use Your Property Guidebooks The recommended way to feed the AI is by completing and maintaining your property guidebooks. The AI Agent automatically uses the information available in each property's guidebook to answer guest questions. Examples include: - Check-in instructions - Wi-Fi details - Parking information - House rules - Appliance instructions - Local recommendations --- ### Option 2 — Upload PDF Documentation You can also improve AI responses by uploading PDF documents inside the property's **Knowledge Base** section. This allows the AI Agent to learn from additional documentation such as: - Property manuals - Building instructions - Tourist information - House rules - Emergency procedures - Custom guest documentation > For the best guest experience, we recommend keeping both your guidebooks and uploaded documents updated regularly.         --- ### Need Help? If you need assistance activating or configuring Inbox, please contact Chekin Support at support@chekin.com - [Getting Started](https://support.chekin.com/en/getting-started?hsLang=en) - [Integrations & iCals](https://support.chekin.com/en/integrations-icals?hsLang=en#main-content) - [PMS Integrations](https://support.chekin.com/en/integrations-icals?hsLang=en#pms-integrations) - [Police & Statistics](https://support.chekin.com/en/police-statistics?hsLang=en) - [Upselling](https://support.chekin.com/en/upselling?hsLang=en) - [Remote Access Integration](https://support.chekin.com/en/remote-access-integration?hsLang=en) - [Premium Features](https://support.chekin.com/en/premium-features?hsLang=en) - [Basic Features](https://support.chekin.com/en/basic-features?hsLang=en) - [Legal requirements](https://support.chekin.com/en/legal-requirements?hsLang=en#main-content) - [Stats connection](https://support.chekin.com/en/legal-requirements?hsLang=en#stats-connection) - [Police connection](https://support.chekin.com/en/legal-requirements?hsLang=en#police-connection) - [E- Invoicing](https://support.chekin.com/en/legal-requirements?hsLang=en#e-invoicing) - [First steps](https://support.chekin.com/en/first-steps?hsLang=en) - [Others](https://support.chekin.com/en/others?hsLang=en) - [Account](https://support.chekin.com/en/account?hsLang=en) - [Integrations](https://support.chekin.com/en/integrations?hsLang=en#main-content) - [PMS and Channel managers](https://support.chekin.com/en/integrations?hsLang=en#pms-and-channel-managers) - [Smart locks](https://support.chekin.com/en/integrations?hsLang=en#smart-locks) - [SDK](https://support.chekin.com/en/sdk?hsLang=en) - [Inbox](https://support.chekin.com/en/inbox?hsLang=en) [![chekin-imagotype-whitebg](https://support.chekin.com/hs-fs/hubfs/Logos/chekin-imagotype-whitebg.jpg?width=209&height=84&name=chekin-imagotype-whitebg.jpg "chekin-imagotype-whitebg")](https://chekin.com/) Copyright © 2025, Chekin