---
title: "iCal problems: bookings that are missing, duplicated, merged or without guest details"
description: "Fix iCal problems: bookings that don't appear, are duplicated or merged, have no name or email, show 1 guest, and links Chekin won't accept."
---

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# iCal problems: bookings that are missing, duplicated, merged or without guest details

## What can go wrong when you import bookings from Airbnb, Booking.com or other platforms by iCal, and how to fix it.

## What an iCal brings in and what it doesn't

The iCal is your listing's calendar, not an integration. Chekin reads it **once a day**, at no fixed time, and only creates bookings with a check-in date from **today onwards**. Each booking arrives with its dates only.

| Reaches Chekin | Does not reach Chekin |
| --- | --- |
| Check-in date and check-out date | The guest's name, email and phone number |
| A booking identifier | Number of guests: Chekin sets **1** by default |
| Sometimes, a link to the booking on the platform | Later date changes: another booking is created |

If you need the guest's details without filling them in yourself, connect your PMS or use the property link. Both methods are explained in [How to manage your reservations in Chekin without a PMS integration](https://support.chekin.com/en/how-to-manage-your-reservations-in-chekin-without-a-pms-integration?hsLang=en). Do not use the iCal and the property link at the same time.

The connection is in **Properties** \> your property \> **Property Information**, **Calendar sync** tab, **iCals connection** section. With **Activate iCals**, the **Airbnb**, **Booking.com** and **Other** fields appear: one link per platform, up to 3 per property. If you don't have it set up yet, follow [Connect an iCal calendar to your property](https://support.chekin.com/en/connect-an-ical-calendar-to-your-property-chekin-help-center?hsLang=en) and [Finding your iCal link](https://support.chekin.com/en/finding-your-ical-link-chekin-help-center?hsLang=en).

![Property Information, Calendar sync tab, with the iCals connection section and the Activate iCals switch](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-05-1.jpg)

- 1**Calendar sync** tab.
- 2**Activate iCals** switch.

## A booking does not appear

Find your case in the table. If the booking is urgent, don't wait for the sync: create it manually.

| What happens | Why | Solution |
| --- | --- | --- |
| **The check-in date was yesterday or earlier** | The iCal never creates bookings with a past check-in date | Create it with **New booking** from **Bookings**. You can find the steps in [How do I edit a booking?](https://support.chekin.com/en/how-to-edit-a-booking?hsLang=en) |
| **The booking was made today, for today or for tomorrow** | Chekin reads the calendar once a day and the booking may arrive late | Create it manually with the **same check-in and check-out dates** as on the platform and send the link to the guest. When the sync runs, it will not be duplicated, because Chekin does not create a booking if there is already another one with the same dates |
| **No new bookings come in for that property** | The link was pasted incorrectly, has expired, belongs to another listing, or the iCal is turned off | Review **iCals connection** and check the link as explained in “Chekin does not accept the iCal link” |
| **You have two different bookings with the same dates and only one appears** | Chekin does not create a booking if there is already another one with the same dates | Create the second one manually. |
| **No bookings have come in from any calendar for more than a day** | There may be an incident | Write to us with the details listed in the last section |

## Duplicate bookings

| What happens | Why | Solution |
| --- | --- | --- |
| **You changed the dates on Airbnb or Booking.com** | The iCal does not update the booking: it creates another one with the new dates | Delete the old one with **Delete booking**, at the bottom of the booking page ([see the steps](https://support.chekin.com/en/how-to-edit-a-booking?hsLang=en)) |
| **You use the iCal and the property link at the same time** | Each method creates its own booking | Keep only one. If you choose the property link, turn off the iCal |
| **You pasted the same iCal link in two properties** | Both import the same calendar | Each property needs the link of its own listing |

Before you delete, open both bookings and keep the one with registered guests. Bookings cannot be merged.

## Two back-to-back bookings appear as one

For example: on Booking.com you have one stay from the 10th to the 18th and another from the 18th to the 25th, and in Chekin you see a single booking from the 10th to the 25th.

If this happens to you:

1. Create the second stay manually with its exact dates (**Bookings** \> **New booking**).
2. Send each guest the check-in link for their booking with **Copy link**.
3. Before you edit or delete the merged booking, write to us with a screenshot of the two bookings on the platform (hide the guest's details).

## Bookings that don't exist appear

If you see bookings without a guest on dates when nobody is staying, or a booking that reappears every day with a different check-in date, check in the platform's calendar that there really is no booking on those dates.

Delete the extra booking. If it appears again, write to us with the property and a screenshot of the platform's calendar.

## Bookings with no name, no email and 1 guest

This is normal with iCal: the booking arrives without the guest's details and with 1 guest. In the **Bookings** list, the lead guest shows as **\[Name missing\]** and, inside the booking, in **Guests & registration**, also as **\[Name missing\]**.

![Booking without guest details: Guest registration card with 0 of 2 guests and two \[Name missing\] guests in Guests & registration](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-05-2.jpg)

- 1**Guest registration**: registered guests out of the booking's total.
- 2**\[Name missing\]**: guests who have not done the check-in yet.

Without an email address, the automatic check-in email cannot be sent. Send the link yourself:

1. Go to **Bookings** and open the booking.
2. In **Booking Information**, change **Guests to register** to the real number of people.
3. Scroll down to **Online Check-in**. If you have the guest's email, enter it in **Lead guest email** 3 and click **Send online check-in** 4.
4. If you don't have their email (Airbnb does not share it), click **Copy link** 5 and paste the link in the Airbnb or Booking.com chat. When the guest completes the check-in, their details will appear in the booking.

![Online Check-in section of a booking with the Lead guest email field and the Send online check-in and Copy link buttons](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-05-3.jpg)

If you prefer not to send the link booking by booking, use the **property link** in an automatic message on Airbnb or Booking.com. It is in **Properties** \> your property \> **Online Check-in**, next to the QR code. In that case, turn off the iCal.

The property link cannot find bookings imported by iCal, because they have no reference and no guest email. With iCal, always send the link of each booking.

**Accommodation in Spain:** SES Hospedajes and the booking registration need the guest's full name and a real way to contact them (email or phone). If you see the **Police booking registration** icon in red in the bookings list, add those details to the booking and send them again. More details in [SES Hospedajes: FAQ](https://support.chekin.com/en/ses-hospedajes-frequently-asked-questions-chekin-help-center?hsLang=en).

## Chekin does not accept the iCal link

1. Copy the **export** link of the platform's calendar. It usually ends in **.ics**. You can find where to get it on each platform in [Finding your iCal link](https://support.chekin.com/en/finding-your-ical-link-chekin-help-center?hsLang=en).
2. Open it in an incognito browser window. If an .ics file downloads, the link is valid.
3. If it is from Airbnb and you have just generated it, wait a few minutes and paste it again in **iCals connection**. Sometimes it works on the second or third try.
4. If nothing downloads, the link is wrong or has expired: generate a new one on the platform.
5. In the **Other** field, some providers build the iCal differently and it may not work. Write to us with the link and a screenshot of the original calendar.

## Other common problems

| What happens | Why | Solution |
| --- | --- | --- |
| **I want the booking to come in now and can't find how to sync** | The iCal is read once a day, at a time you cannot choose | There is no button to sync the iCal right away. Create the booking manually with the same dates |
| **The guest can't find their booking with the property link** | iCal bookings have no reference and no email | Send them the link to their booking with **Copy link** |
| **The Police booking registration icon is red** | The guest's full name or contact details are missing | Fill them in on the booking and send the data again (Spain only) |
| **The guest has not received the check-in email** | The booking has no email address | Send them the link yourself. More information in [How do I send and customize the Online Check-in link for my guests?](https://support.chekin.com/en/online-check-in-feature-chekin-help-center?hsLang=en) |
| **The dates are one day off** | It has to be checked case by case | Write to us with a screenshot of the booking on the platform and in Chekin |

## If you need help

Write to us from the dashboard chat or at support@chekin.com with:

- the email of your Chekin account and the property;
- the platform (Airbnb, Booking.com or another) and the iCal link;
- the check-in and check-out dates of the booking;
- a screenshot of the calendar or of the booking on the platform, with the guest's details hidden.

Still have questions? Write to us from the dashboard chat, including the property and the dates of the booking.

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