--- title: DTCM Police Connection (Dubai) description: DTCM Police Connection (Dubai) --- [Skip to content](https://support.chekin.com/en/dtcm-police-connection-dubai#main-content) - [English](https://support.chekin.com/en/dtcm-police-connection-dubai) - [Čeština](https://support.chekin.com/cs/dtcm-police-connection-dubai) - [Deutsch](https://support.chekin.com/de/dtcm-police-connection-dubai) - [Français](https://support.chekin.com/fr/dtcm-police-connection-dubai) - [Italiano](https://support.chekin.com/it/dtcm-police-connection-dubai) - [Português](https://support.chekin.com/pt/dtcm-police-connection-dubai) English Show submenu for translations [More support](https://support.chekin.com/en/kb-tickets/new?hsLang=en) ![imagotype-new-chekin-landscape-2-1.png\]](https://support.chekin.com/hs-fs/hubfs/imagotype-new-chekin-landscape-2-1.png?width=100&height=40&name=imagotype-new-chekin-landscape-2-1.png) Open main navigation Close main navigation - - [English](https://support.chekin.com/en/dtcm-police-connection-dubai) - [Čeština](https://support.chekin.com/cs/dtcm-police-connection-dubai) - [Deutsch](https://support.chekin.com/de/dtcm-police-connection-dubai) - [Français](https://support.chekin.com/fr/dtcm-police-connection-dubai) - [Italiano](https://support.chekin.com/it/dtcm-police-connection-dubai) - [Português](https://support.chekin.com/pt/dtcm-police-connection-dubai) English Show submenu for translations - [More support](https://support.chekin.com/en/kb-tickets/new) - [Chekin website](https://chekin.com/) [Chekin website](https://chekin.com/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.chekin.com/en?hsLang=en) 2. [Legal requirements](https://support.chekin.com/en/legal-requirements?hsLang=en) 3. [Police connection](https://support.chekin.com/en/legal-requirements?hsLang=en#police-connection) # DTCM Police Connection (Dubai) ##### Description This article explains how to configure the **DTCM / DET – Holiday Homes Portal (2.0)** integration in Chekin, how guest data is sent to Dubai authorities, and how to troubleshoot the most common issues. Unlike EMAAR, DTCM is configured under the **Police Connection** section and follows a police check-in–based flow. --- #### 📍 Where the DTCM connection is configured The DTCM connection is configured **per property**. **Path:** **Properties → Select property → Legal → Police Connection** Each property must be configured and validated individually. There is no global police account. --- #### ⚙️ How the DTCM integration works - DTCM (DET – Holiday Homes Portal) is the official authority for guest police registration in Dubai. - Guest data is sent when a reservation is **checked in**. - One police record is created per guest. - All guest records belonging to the same reservation are linked together. - Once one guest record is accepted, the full reservation is considered registered. --- #### 🔌 How to connect a DTCM police account 1. Go to Properties and open the property. 2. Navigate to Legal → Police Connection. 3. Enable: - Activate sending of guests data to your police account - Send guest data automatically 4. In Send info to, select DET – Holiday Homes Portal (2.0). 5. Enter: - **Username** - **Password** - **Property** (as registered in the DET portal) - **UAE phone number ![](https://support.chekin.com/hs-fs/hubfs/image-png-Feb-06-2026-11-32-26-4337-AM.png?width=3386&height=1558&name=image-png-Feb-06-2026-11-32-26-4337-AM.png)** 6. Click **Validate**. Validation confirms that the credentials and the selected property are correctly linked. If validation fails, guest data will not be sent.   --- #### 🔍 How to review DTCM submissions 1. Go to Guest Registrations. 2. Filter by: - Stat account (DTCM / DET) - Check-in date (same start and end date) 3. Click Search. 4. Use Status check-in to review failed or completed submissions. --- #### ⚠️ Common DTCM errors and how to fix them ### Validation fails **Cause** Incorrect credentials, wrong property selected, or invalid UAE phone number format. **How to fix** - Verify the username and password in the DET portal. - Ensure the selected Property matches the one registered in DET. - Confirm the UAE phone number includes the correct country prefix. - Click Validate again. --- ### Status check-in = Error **Cause** Missing or invalid guest information, or temporary DTCM system issues. **How to fix** - Open one of the errored guest records. - Review the error message. - Correct guest details (document number, nationality, dates of birth). - Retry the submission. --- ### Some guests sent, others still in error **Cause** Each guest is submitted individually, even though they belong to the same reservation. **How to fix** - Check whether at least one guest record was successfully sent. - If one record is accepted, the remaining ones should complete automatically. - If some remain in error, retry those records. --- ### Reservation not accepted by DTCM **Cause** The reservation is not marked as **Checked in**, or the check-in date is incorrect. **How to fix** - Confirm the reservation status is **Checked in**. - Verify that the check-in date matches the guest’s actual arrival date. --- ### Credentials stop working after initial success **Cause** The password was changed or expired in the DET system. **How to fix** - Ask the client to verify credentials directly in the DET portal. - Update the credentials in **Properties → Legal → Police Connection**. - Validate again before retrying submissions. --- ### Automatic sending is disabled **Cause** One or both police connection toggles are disabled. **How to fix** - Go to Properties → Legal → Police Connection. - Ensure both Activate sending of guests data and Send guest data automatically are enabled. --- #### ✅ Best practices for DTCM - Always validate and save the police connection after entering or updating credentials. - Ensure reservations are checked in before attempting to send data. - Focus on same-day check-ins when troubleshooting. --- #### 🆘 When to escalate Escalate if: - Validation succeeds but submissions fail repeatedly. - Errors persist after multiple retries. - The DTCM system is confirmed to be unavailable. 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