--- title: "Troubleshooting Guide: Resolving Cloudbeds and Chekin Synchronization Issues (Refresh Token)" description: How to refresh the Cloudbeds token in Chekin when reservations stop syncing or you add a new property. --- [Skip to content](https://support.chekin.com/en/cloudbeds-refresh-token-troubleshooting#main-content) - [English](https://support.chekin.com/en/cloudbeds-refresh-token-troubleshooting) - [Čeština](https://support.chekin.com/cs/cloudbeds-refresh-token-troubleshooting) - [Deutsch](https://support.chekin.com/de/cloudbeds-refresh-token-troubleshooting) - [Español](https://support.chekin.com/es/knowledge/cloudbeds-refresh-token-troubleshooting) - [Français](https://support.chekin.com/fr/cloudbeds-refresh-token-troubleshooting) - [Italiano](https://support.chekin.com/it/cloudbeds-refresh-token-troubleshooting) English Show submenu for translations [More support](https://support.chekin.com/en/kb-tickets/new?hsLang=en) ![imagotype-new-chekin-landscape-2-1.png\]](https://support.chekin.com/hs-fs/hubfs/imagotype-new-chekin-landscape-2-1.png?width=100&height=40&name=imagotype-new-chekin-landscape-2-1.png) Open main navigation Close main navigation - - [English](https://support.chekin.com/en/cloudbeds-refresh-token-troubleshooting) - [Čeština](https://support.chekin.com/cs/cloudbeds-refresh-token-troubleshooting) - [Deutsch](https://support.chekin.com/de/cloudbeds-refresh-token-troubleshooting) - [Español](https://support.chekin.com/es/knowledge/cloudbeds-refresh-token-troubleshooting) - [Français](https://support.chekin.com/fr/cloudbeds-refresh-token-troubleshooting) - [Italiano](https://support.chekin.com/it/cloudbeds-refresh-token-troubleshooting) English Show submenu for translations - [More support](https://support.chekin.com/en/kb-tickets/new) - [Chekin website](https://chekin.com/) [Chekin website](https://chekin.com/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.chekin.com/en?hsLang=en) 2. [Integrations & iCals](https://support.chekin.com/en/integrations-icals?hsLang=en) 3. [PMS Integrations](https://support.chekin.com/en/integrations-icals?hsLang=en#pms-integrations) # Troubleshooting Guide: Resolving Cloudbeds and Chekin Synchronization Issues (Refresh Token) ## Proper synchronization between your Property Management System (Cloudbeds) and Chekin is essential for automating guest check-ins, sending mandatory reports to local authorities, and managing remote access. Proper synchronization between your Property Management System (Cloudbeds) and Chekin is essential for automating guest check-ins, sending mandatory reports to local authorities, and managing remote access. Sometimes the connection between both platforms needs to be re-authorized. This typically happens when: - The authorization token provided by Cloudbeds has expired. Usually you will notice that new reservations created in Cloudbeds are no longer appearing in Chekin. - You have created a new property in Cloudbeds. Chekin needs a new authorization that covers both your existing properties and the new one. In both cases, you will need to refresh the integration token. ### Enabling the "Refresh token" button The **Refresh token** button is not visible by default in all accounts. If you encounter one of the situations above: - Contact the Chekin Support team via chat or email. - Tell us that your Cloudbeds reservations are no longer syncing, or that you have added a new property in Cloudbeds. - Our team will enable the **Refresh token** button in your account. Once support confirms that the button is active, follow the steps below. ### Step-by-step restoration process Please complete these steps in the order listed below. ### Step 1: Log out of both accounts - Log out of your Cloudbeds account. - Log out of your Chekin account. ### Step 2: Log back in (in this order) - Log in to Cloudbeds first: [https://hotels.cloudbeds.com/login](https://hotels.cloudbeds.com/login) - Then log in to Chekin: [https://dashboard.chekin.com](https://dashboard.chekin.com?hsLang=en) ### Step 3: Refresh the token - In Chekin, go to **Properties**. - Click the **Refresh token** button. - In the Cloudbeds window, select the properties you want to manage with Chekin. **Include the properties that are already connected to Chekin**, as well as any new ones. Properties you leave unselected will no longer be accessible to Chekin. - Click **Continue**. ### Step 4: Synchronize your data - Still in **Properties**, click **Sync properties** and wait a few minutes. - Then go to **Bookings**, click **Sync bookings**, and wait a few minutes. ### Post-process verification Check your bookings list to make sure that recent reservations appear correctly. If the issue persists after following every step, please contact our support team and let us know the approximate time when you completed the procedure. 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