---
title: "Booking statuses: completed, incomplete, deleted and where to find past bookings"
description: What Completed, Incomplete and the booking icons mean, where to see past bookings and what to do if it says the booking reference already exists.
---

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# Booking statuses: completed, incomplete, deleted and where to find past bookings

## What each status and icon of your bookings means, why a booking shows as incomplete even if the guests have registered, and how to find completed bookings.

Each booking in Chekin has an overall status and one icon for each task: guest registration, police submission, payments, keys… Here you will see what each one means, why a booking can show as incomplete even if your guests have already registered, and how to find past bookings.

## Completed or Incomplete: what it means

A booking is only **Completed** when **all** the active tasks for that booking are done: guest registration, but also the police submission, payments, identity verification or keys, if you have them turned on. If even one is missing, the booking stays **Incomplete**.

In the **Bookings** list, the **Booking status** column shows one icon per task, with a color that tells you where that task stands (explained below). In the filters you can choose **Completed** or **Incomplete** to see only the bookings with that status.

**Incomplete** is not an error: it only means that something is still pending. Errors are shown in red.

| What you see | What it means | What you need to do |
| --- | --- | --- |
| Completed | All the tasks for the booking are done | Nothing |
| Incomplete | At least one task is missing, even if the guests have already registered | Open the booking and check which task is still pending (next section) |
| **0/2** in **Number of guests** | Registered guests / expected guests. 0/2: nobody has finished the online check-in yet | Send or resend the check-in link ([how to send the link](https://support.chekin.com/en/online-check-in-feature-chekin-help-center?hsLang=en)) |
| Red icon | Error: you need to take action | Open the booking to see what is wrong |

## What each icon means

In **Bookings**, the **Booking status** column 1 shows one icon for each task. You only see the icons for the features you have turned on in that property. To open the legend, click **Status info** 2 in the table header.

![Bookings list with the Booking status column and the Status info link](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-06-1.jpg)

The **Status icons meaning** window opens. The colour of each icon tells you where that task stands:

![Status icons meaning window, with the icons for each task and the five status colours](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-06-2.jpg)

- 1**Pending** (light grey): some action is required, either from the guest or from you.
- 2**In progress** (light blue): an intermediate step between pending and completed.
- 3**Completed** (blue): no further action is needed.
- 4**Exempted** (dark grey): that task does not apply to this booking.
- 5**Error** (red): you need to do something. Open the booking to see what is wrong.

| Icon | What it tracks |
| --- | --- |
| **Online Check-in Email** | The email with the online check-in link |
| **Guest data** | Guest registration |
| **Identity Verification** | The verification of the document and, if you ask for it, of the selfie |
| **Property Protection** | The security deposit or damage protection |
| **Tourist taxes** and **Booking Payments** | The tourist tax payment and the booking payment |
| **Remote access** | The keys or lock codes |
| **Police (Check-in)** and **Police (Check-out)** | Sending the guests' data to the police, at check-in and at check-out |
| **Police booking registration** | Reporting the booking itself to the authority, where this is required (for example, SES.Hospedajes in Spain) |
| **Statistics (Check-in)** and **Statistics (Check-out)** | Sending data to the statistics office (for example, ISTAT in Italy) |
| **Tax Reporting** | Sending the tourist tax data to the municipality's platform, where Chekin has that connection (for example, in some municipalities in Italy). It is not the invoice |
| **Certified invoices** | The certified electronic invoice for the stay, if you have it turned on |

Hover over any icon in the table to see more details about that task.

## My booking shows as incomplete even though the guests registered

This is the most common case: the registration is done, but another task is still pending. To find out which one:

1. Go to **Bookings** and open the booking.
2. In **Booking status** you will see one card per task. The **Guest registration** card 1 shows how many of the expected guests have registered (for example, **0/2 Guests**) and has the **(Register guest)** link in case you want to register them yourself.
3. In **Guests & registration** 2, each guest who has not registered yet appears as **\[Name missing\]**.
4. Look for the task that is not completed and solve it with the table below.

![Booking page: Guest registration card with 0/2 Guests and Guests & registration list with guests without a name](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-06-3.jpg)

| What happens | Why | Solution |
| --- | --- | --- |
| **Police (Check-in)** is still pending | The data has not been sent to the authority yet. The automatic submission takes place on the arrival day | Wait for the automatic submission or send it manually. In Spain, see [SES Hospedajes: FAQ](https://support.chekin.com/en/ses-hospedajes-frequently-asked-questions-chekin-help-center?hsLang=en); in Italy, [Alloggiati Web](https://support.chekin.com/en/how-to-connect-chekin-with-alloggiati?hsLang=en) |
| **Guest registration** is not complete (for example, 1/2) | A guest is missing, or the expected number of guests is not the real one | Ask the group to finish the registration, or correct **Guests to register** ([how to edit a booking](https://support.chekin.com/en/how-to-edit-a-booking?hsLang=en)) |
| Payment, tourist tax or deposit pending | The guest has not completed the payment | Ask them to go back to their check-in link and finish the payment. The **Booking Unpaid** filter shows you all of them |
| **Online Check-in Email** pending | The check-in email has not been sent, for example because the booking does not have the guest's email | Send it from the booking's **Online Check-in** block with **Send online check-in**, or share the link with **Copy link** |
| **Remote access** pending | Keys are generated a few days before arrival, depending on your settings | Nothing, if the arrival is still some days away. If it shows in red, check the property's remote access |

## Where to see past and completed bookings

By default, **Bookings** only shows **Upcoming** bookings, that is, those that have not arrived yet. Past bookings are still in your account:

1. Go to **Bookings** and click **Filters** 1, at the top left.
2. Under **BY BOOKING DATE**, choose **Last 12 months** 2, or **Custom** 3 to choose the dates.
3. If you only want finished bookings, under **BY BOOKING STATUS** choose **Completed** 4.
4. Open the booking you need. Its data and documents are there; there is no need to ask the guest to register again.

![Bookings with the Filters menu open: By booking date and By booking status](https://support.chekin.com/hubfs/help-center/articulos-nov-2026/hc25-en-06-4.jpg)

| Status filter | Which bookings it shows |
| --- | --- |
| **All statuses** | All of them |
| **Incomplete** / **Completed** | Those with a task still pending / those with everything done |
| **Booking Unpaid** | Those with a pending payment |
| **Police (Check-in) Error** and **Police (Check-out) Error** | Those with an error when sending the data to the police, at check-in or at check-out |
| **Stats Error** | Those with an error in the submission to the statistics office |
| **Id Ver. Failed** (identity verification failed) | Those with a failed identity verification |
| **Review needed** | Those with an identity verification that you need to review yourself |
| **Keys Generated**, **Keys Pending**, **Keys Error** | The status of the keys, if you use remote access |

Only bookings created in Chekin appear. Bookings with a past check-in date are not imported from iCal or from your PMS ([how iCals work](https://support.chekin.com/en/how-do-ical-work-in-chekin-chekin-help-center?hsLang=en)).

## Cancelled and deleted bookings

- To delete a duplicate booking or one created by mistake, use **Delete booking**, at the bottom of the booking page ([steps in How do I edit a booking?](https://support.chekin.com/en/how-to-edit-a-booking?hsLang=en)). Keep in mind that the guests' data and the documents for that booking are also deleted.
- A booking with a recorded payment cannot be deleted. If you need to remove it, write to us.
- If the booking is cancelled in your PMS, it disappears from Chekin when the PMS sends the cancellation. Not all PMSs send it: if the booking is still in Chekin, delete it yourself with **Delete booking** or write to us. With the police connection turned on, the dashboard warns you that the cancellation will be reported to the authority automatically.
- If you deleted a booking by mistake, write to us as soon as possible with the property and the dates. Whatever has already been sent to the police cannot be undone from Chekin.

## “The reference already exists” when creating a booking

In the same property there cannot be two bookings with the same **Booking reference**. If, when you click **Save booking**, a message appears saying that the booking already exists (for example: “Reservation of this housing with this booking\_reference already exists!”), it means there is already a booking with that reference, even if you don't see it in the list.

1. Close the message.
2. In **Bookings** \> **Filters**, choose **All statuses** and, under **BY BOOKING DATE**, **Custom** with dates that include the stay.
3. Search for the booking with the magnifying glass in the **Guest leader name** or **Check-in date** columns.
4. If it appears, open it and work with that one. Do not create another.
5. If it does not appear, write to us with the reference, the property and a screenshot of the message.

Sometimes the first attempt to save shows an error, but the booking is created anyway. Before you create it again, search for it.

## Common errors and questions

| What happens | Why | Solution |
| --- | --- | --- |
| **I can't see a booking that has already passed** | The list only shows **Upcoming** bookings | **Filters** \> **Last 12 months** or **Custom** |
| **It shows Completed and the guest has not arrived yet** | That booking has no pending tasks left, for example because the property does not send data to the police | This is normal |
| **It shows Incomplete with all the guests registered** | Another task is pending, almost always the police submission | See the section “My booking shows as incomplete…” |
| **I see “Expired”** | It is a status of the submission to the authority: the deadline passed without a successful submission | Check the data and your authority's manual submission. More information in [Authority submission statuses](https://support.chekin.com/en/authority-submission-statuses?hsLang=en) |
| **I see “Deleted”** | The booking was deleted in Chekin | Write to us with the property and the booking |
| **It won't let me delete a booking** | It has a recorded payment | Write to us with the booking reference |
| **I need the reference of a booking** | It is on the booking page | **Booking Information** \> **Booking reference** |
| **What shows as “incomplete” is my subscription** | It is your plan's payment, not a booking | See [End of the trial period: how to subscribe](https://support.chekin.com/en/end-of-trial-period-how-to-subscribe-chekin-help-center?hsLang=en) |

Still have questions? Write to us from the dashboard chat or at [support@chekin.com](mailto:support@chekin.com) with the property, the booking reference and a screenshot of what you see.

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