FLOW WITH PRE-AUTHORISATION ON
Guest completes the online check-in where they will be asked to add credit/debit card details for the deposit;
The amount desired by you will be retained on the guest card;
You have up to 30 days to collect the deposit or up to 7 days from check-out date, whichever comes first. If 1 week has passed since the check-out date, there is no option to make any charge.
The amount is retained by generating a pre-authorisation each 7 days. Every 7 days the existing pre-authorisation expires, once that pre-authorisation expires a new one is created. There will never be 2 pre-authorisations in use at the same time.
In some banks these pre-authorisations appear as payments, so when they are renewed weekly the guests can receive a notification from the bank and they may think that they have for a second time another amount blocked but it's not like that, we block the amount the second time only once the first pre authorization has expired.
FLOW WITH PRE-AUTHORISATION OFF
Guest checks in
Then the payment gateway appears where the cost of the deposit is informed.
The operation is made with the bank, which shows that the amount to be charged is 0€ (no withholding or collection is made).
If you want to make a charge to the deposit, this pre-authorisation is used. The operation is carried out as if it were a normal payment but with the particularity that the client does not have to accept the operation.