Welcome! We are glad you have opted for our solution! This is a quick guide to help you connecting your MasterYield account to Chekin and configurate your Chekin account properly.
Index
Registration in Chekin and connection
Set up
End of trial period: how to subscribe
How to disconnect from Chekin
Which info is synced with the integration and which are Chekin main features?
How to get support from Chekin Team
FAQs
Registration
The first thing you have to do is creating a Chekin account.
To do that follow these steps:
1 - Visit Chekin registration page and select the type of accommodations you have in your MasterYield account:
2 - After this, select the number of accommodations or rooms you manage via MasterYield and click on NEXT.
3 - In the next screen select "I don't work with a PMS" and click on NEXT:
4 - Create your Chekin account by filling the info requested in the following form, click on "I accept Terms and Conditions" and then on REGISTER
You will get access to your Chekin account.
Login and setup of your Chekin account
On your first login what you will have to do first is creating your properties.
Go to Properties section and click on New property:
Add the property information, useful to generate the guests registration form with all the info required by law. Then add also the credentials of your police account:
If you have more units add the other properties and once you have done it please reach out to MasterYield support asking them to do the mapping between your Chekin properties and your MasterYield listings.
Also, ask them how to add the online check-in link to your communications with guests :)
Once they complete the mapping all the reservations will be automatically synced on Chekin!
Checkhere how to register guests with Chekin.
End of trial period: how to subscribe*
Once you connect to Chekin you have a trial period of 2 weeks where you can register all the guests you receive in your accommodations.
When the trial ends, you need to complete your subscription to continue using the service. You can do this from the Billing section of your Chekin dashboard:
In order to subscribe after the trial, simply click on “Subscribe” and follow these steps:
First, select the number of rooms or properties (for vacation rentals) of your subscription. The minimum for hotel plan is 10 rooms;
Then, select your preferred billing period. You can choose between a monthly or a yearly subscription;
Lastly, introduce your credit card’s details and proceed to pay for the subscription;
Your Chekin subscription is complete!
Once you have an active subscription and a valid payment method, your subscription will automatically renew at the end of the period. You can change between monthly and yearly subscription whenever you want, and any changes in the number of active rooms or properties will automatically update your subscription so Chekin will charge you only for the active properties or rooms during the corresponding period. In the Billing section you can also check past invoices.
How to disconnect from Chekin
You can cancel your Chekin subscription at any time you want, by going to the Billing section of your dashboard and clicking on “Cancel Plan”:
This will stop your account from renewing automatically, but you will be able to access it until the end of the paid period.
How to get support from Chekin Team
If you have any doubts or find issues along the process, you can easily get help from your dashboard by clicking on “Help” at the top banner. You have 2 options: visit our help center or chat with us. You can also use the chat by clicking in the icon on the bottom right corner:
Also, you can send an email to [email protected]
Let’s sum it up: which info is synced with the integration and which are Chekin main features?
Once MasterYield support team has completed the mapping, all your bookings will be reflected on the Chekin dashboard too and if some info changes on MasterYield side it is automatically updated on Chekin too;
Online Chekin: you can stay relaxed, your guests will register their data online before the arrival;
Self Chekin: in case you allow remote access to your accommodation Chekin will help you requiring your guests to verify online their identity with a biometric match technology included in this premium feature
Legal compliance solved: forget about the manual registration of guests data on authorities websites and manual fulfillment of several docs, Chekin will take care of everything
FAQs
I am a Chekin user already, can I use my existing account for the MasterYield integration?
Yes, you will need just to contact MasterYield support team asking them to do the mapping between your existing Chekin properties and MasterYield listings. After that all the reservations you have in MasterYield will be synced in Chekin.
How can I add bookings to my Chekin account?
All your MasterYield bookings will be synced in your Chekin account, so you don’t need to generate them again!
How frequently bookings are synced in Chekin?
MasterYield bookings are synced on Chekin in real time.
Is the online check-in link retrieved in my MasterYield account so I can add it to my PMS auto emails/messages?
Yes, in order to send it automatically to guests from MasterYield please contact with MasterYield support team and ask them how to add Chekin signup_form_link to your communications.
Is Chekin sending guests data back to my MasterYield account?
Yes, we do send guests data back to MasterYield in the client profile as shown in this example:
We do send to MasterYield all the data required by law in Spain.
Is Chekin able to retrieve the source of the booking from MasterYield? (e.g.: Booking.com, Airbnb, Direct Booking)
No, for this integration we do not sync the booking source from the PMS.
Is Chekin available on mobile devices?
Yes, we also have a mobile app you can download from these links:
I am using the mobile app but I can’t change some settings of my account/properties
The app is only for managing reservations and registering guests. All your properties and account settings, as well as the documentation and billing information of your account can be managed from the online Dashboard.