Welcome! We are glad you have opted for our solution! This is a quick guide to show you how to connect your Cloudbeds account to Chekin!

In order to connect Cloudbeds to Chekin please follow these steps:

1 - Visit Chekin registration page and and start the registration process

2 - After this, select the type of property the number of accommodations/rooms you manage via Cloudbeds.

3 - You will be asked if you use any PMS or Channel Manager, select Cloudbeds and click on Continue.

4 - Click on CONNECT WITH CLOUDBEDS

5 - The page will redirect you to Cloudbeds where you will have to authorize Chekin to access your data (if you are not in you will have to complete the login process)

6 - After that you will be redirected back to Chekin where you will have to set-up the credentials for your Chekin account.

Once you have created your account and finished the process of connecting it to Cloudbeds, the import of properties and bookings from Cloudbeds to Chekin will begin.

First of all the properties you have in Cloudbeds will be synced to your Chekin account, you will be able to see them in the "properties" section. When they are synced, you will need to add the property details and activate the tools you are going to use.

Once the properties have been synced, the bookings will start to be synced to your Chekin account, you will be able to see them in the "bookings" section of the dashboard.

Once you connect to Chekin you have a trial period of 2 weeks where you can register all the guests you receive in your accommodations.

When the trial ends, you need to complete your subscription to continue using the service. You can do this clicking on "subscribe now".

In order to subscribe after the trial, simply click on “Subscribe” and follow these steps:

1 - First, select the number of rooms or properties (for vacation rentals) of your subscription. The minimum for hotel plan is 20 rooms.

2 - Then, select your preferred billing period. You can choose between a monthly or a yearly subscription.

3 - Lastly, introduce your credit card’s details and proceed to pay for the subscription.

4 - Your Chekin subscription is complete!

Once you have an active subscription and a valid payment method, your subscription will automatically renew at the end of the period. You can change between monthly and yearly subscription whenever you want, and any changes in the number of active rooms or properties will automatically update your subscription so Chekin will charge you only for the active properties or rooms during the corresponding period. In the Billing section you can also check past invoices.

You have to access to your Chekin account to see the information about your subscription. You must access on our website. When you have access to your account, you must click on account configuration.

Next, you must go to your "billing" section. Here you can find a panel with basic information about you subscription tittled "current plan". This panel includes data about the plan you have choosen (hotel or housings), the number of properties or rooms you have and the type of subscription you have contrated (monthly or yearly).

Here you can cancel your plan in case you have decided to stop using our software (cessation of professional activity, dissatisfaction with our product, properties selling, price...).

If you have any doubts or find issues along the process, you can easily get help from your dashboard by clicking on “Help” at the top banner. You have 2 options: visit our help center or chat with us. You can also use the chat by clicking in the icon on the bottom right corner:

Also, you can send an email to [email protected]

Legal compliance solved: forget about the manual registration of guests data on authorities websites and manual fulfillment of several docs, Chekin will take care of everything. For more info about this please visit this page:https://support.chekin.com/knowledge/legal-compliance-per-country

Unfortunately not, the connection with Cloudbeds requires to create a new Chekin account. So download all the documentation from the old one and then connect to Chekin via Cloudbeds. Contact us in order to delete your former account.

All your Cloudbeds bookings will be synced in your Chekin account, so you don’t need to generate them again!

All your Cloudbeds bookings are updated in your Chekin account every 3 hours.

Properties, Bookings, Booking source, Booking price, Booking reference

Chekin sends the check-in online url, Remote Access URL, Reservation URL, and the Guest registered status. You can see this under each reservation:

Yes! Anytime a guest completes the online registration you will be able to see its data not only in CheKin Dashboard but also on your Cloudbeds account in the tab Guest Details of Reservation Section:

The guest data we send to Cloudbeds are the following: first name, last name, email address, date of birth, gender, country, document type, document number.

Yes. You will see the link under each reservation here:

You need to create a template in Cloudbeds with the online check-in variable by following the 9 steps below:

2. Click on Emails and then Create template.

3. To add placeholders click on the highlighted field:

4. Select the custom field(s) you want to send and click on the UPLOAD button (this must be repeated for each custom field you want to add in the body of the email).

It will look as follows:

5. Select the added custom field and click on the hyperlink icon:

6. Click on INSERT LINK.

It will look like this:

7. Click on the icon:

It should be displayed as in the screenshot below:

8. Then, you must remove the part that says "http://" and it should look like this:

9. Finally, to check that the link is correct click on the code view icon

and verify that it is displayed as follows:

Yes, we also have a mobile app you can download from these links:

The app is only for managing reservations and registering guests. All your properties and account settings, as well as the documentation and billing information of your account can be managed from the online Dashboard.