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What is upselling? Introductory guide
What is upselling? Introductory guide

Upselling is a tool that allows you to offer personalised guest experiences. Resulting in higher profit margins on every booking.

Updated over a week ago

First steps

Connect your Chekin account to your Stripe account. If you don't have a Stripe account, you will need to create one. You can do this from the "payments" section in the settings tab. Stripe will need some time to verify your account.

The verification takes a few minutes, if successfully verified, the status will disappear. If there are any errors the status will change to "Error", in those cases you will need to contact Stripe support.

Note: follow the steps in the following article on Stripe to connect your Chekin account with your Stripe account.

Add suppliers

First, you should start by adding the suppliers of your upselling offers. An example could be a taxi driver with whom you have an agreement to pick up your guests at the airport.

  1. Click on "add supplier" in the suppliers tab.

  2. A pop-up will open where you will have to add his name, email, phone number and address (optional).

  3. Click on the blue button.

Note: you can add as many suppliers as you need.

How to activate and create offers in the "Upselling" tab

By following this guide, you will be able to make the most of this tool that will help you get more profit for each booking. Getting started with this functionality is very simple. Here's how to create a personalised offer:

IMPORTANT: the commission applied for each deal you make through online check in is 10%.

1 - First, you must log in to your Chekin account from a computer.

2 - Connect your Chekin account to your Stripe account. If you don't have a Stripe account, you will need to create one. You can do this from the "payments" section in the settings tab.

3 - Go to the "Upselling" section (located in the menu, between the "properties" and "documents" sections).

4 -Click on the "Create Deal" button and choose between creating a personalised offer or one of the templates we have prepared for you (Early check-in, Late check-out, Transport, Pizza on arrival...).

5 - Enter the general information about the offer. If you do not have registered suppliers, we recommend that you register them first (suppliers tab in the menu on the left).

6 - Select an image. You can upload it yourself or choose from the library we have prepared for you.

7 - Include availability data (time and duration of the offer and/or quantity). It is important to include these details because a well-designed availability strategy can be key to the success of your offer.

8 - Select the properties where you want this offer to be available.

9 - Click on "save".

Note: You can see at any time how your offer will look like in the online check-in in a mockup on the left.

Where to check the status of your offers

You can check the status of your deals by accessing the booking information. To do this, you must access the "bookings" section and look for the specific booking you want to check. Once inside the booking, look for the "Upselling" box located under the online check in settings. You will be able to see all the offers that have been accepted/rejected during the process and the benefits you will get from upselling that booking. In addition, with offers that require your approval, you can accept/reject them from this tab.

Finally, you have another alternative for approving or rejecting deals. You can do this from the "Upselling" section of the dashboard. You should go to the "deals status" section and accept/reject the offers that appear on the screen. The advantage of doing it from this tab is that you can accept/reject offers for all your bookings and you don't have to go through them individually.

Note: If it is still not clear to you, you can watch some of our videos explaining Upselling, where one of our colleagues explains it in detail.

Links of interest

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