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How does the Chekin app works?
How does the Chekin app works?

In this short article we'll walk you through the basics of the Chekin app. How to register guests, how to use the scanner…

Updated over a week ago


  1. Login

  2. Add bookings

  3. Filter bookings

  4. Add guests to booking

  5. Sending to authorities

  6. Application settings


The first thing you need to do is download the app directly from the Play Store (Android) or the App Store (iOS). Once you have downloaded the app, open it and log in with the credentials you have set up in Chekin.

If you can't find the app in the Store, you can use one of these download links:

Add bookings

To add a new booking you have two options, you can either use the blue button at the top right or directly click on the menu button called "add booking".

This will open the booking management menu, where you will need to select which property you are going to create the booking for, the check-in date, how many nights the stay will be and the total number of guests.

Once you have created the booking, you will have the option to add the guests details at the same time.

If you have your account integrated with a PMS, the bookings will appear directly on the screen without you having to add them by hand. However, you also have the possibility to do this for bookings you don't have with PMS.

Bookings synchronised with iCal also appear in the app.

Filter bookings

After you have created the booking, you will need to search for it in the application in order to add your guests' details. To do this you must click on the "reservations" button in the menu. At the top left you will have the button to filter, opening a new menu that will allow you to select various filters.

Among the available filters you will find two options:

  • Filter by date

  • Filter by state

The application also gives you the possibility to filter by property, to do this you must click on the magnifying glass icon next to the filter by bookings and date. By clicking on the magnifying glass you search for the property for which you want to see the bookings and only the bookings for that property will appear on the screen.

Add guests to booking

Now that you have found your booking, you have to click on it to open the menu. This menu offers you several options, including copying the link or adding the email address to send them the online check in. In this case we are going to focus on the scanner and how to add guests manually.

To add a guest, you can click on one of the two icons marked in red in the image. This will open the guest registration menu.

Note: you also have the option to edit the booking details and delete it in case it has been cancelled.

In this menu you have two options:

  • Fill in the guest data manually.

  • Use the scanner to automatically fill in the form.

To use the scanner you will have to press the "Scan Guest ID" button, as shown in the picture. This will open the camera on your phone which you will need to focus on the MRZ code on the document so that it can detect it and import the data into the form.

The MRZ code is this series of numbers and digits that appears on the back of the DNI. It appears on almost all official identity cards or passports.

IMPORTANT: if the document does not have MRZ, the app's scanner cannot be used. Data that is not included in the MRZ code, such as names that are too long or the date of issue of the document, will not be downloaded either.

Sending to authorities

After you have registered the guest, in the booking menu you will see the button to send the data to the authorities, you can click on this button to start sending the data at that moment. This can only be done if the check-in date of the reservation has already arrived, as it cannot be done before that date by law.

To see if it has been sent, in the booking tab mentioned above, the bookings will be marked as follows:

  • Complete: the data has been registered.

  • Incomplete: the data is being sent or the guest data has not yet been recorded in the booking.

Application settings

In the settings tab of the app you will find several useful tools:

  • Contact us: opens the chat for you to write a message to the Chekin support team.

  • Help Center: takes you directly to this web page so you can review articles.

  • Go to Dashboard: takes you directly to the Chekin dashboard on your mobile. It opens directly in your browser and appears as if you were on your computer.

  • Change language: you can change the language of the app between English, Spanish or Italian. When you change it, you must restart the app.

  • Log out: allows you to log out of the app.

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