Index
Registration in Chekin and connection
Login and setup of your Chekin account
End of trial period: how to subscribe
How to disconnect from Chekin
How to get support from Chekin Team
What is supported in this integration with Guesty
FAQs
Registration
In order to sync Chekin and Guesty we would need you to provide us with the Integration Token. How can you find this code? You have to follow these steps:
Enter the Guesty admin account.
Go to Marketplace>Chekin
Click on the right side on Connect
A popup will appear with an Integration Token
Copy the Integration Token
Once you have copied the token you have to do the following:
1 - Visit Chekin registration page and select the type of accommodations you have in your Guesty account:
2 - After this, select the number of accommodations or rooms you manage via Guesty.
3 - You will be asked if you use any PMS or Channel Manager, select Guesty and click on CONTINUE.
4 - Paste the Integration token in the corresponding field and then click on “CONNECT WITH GUESTY".
Login and setup of your Chekin account
We made a whole guide dedicated to the set up of your account after the integration. If you want to check it out, you can do it here.
Please bear in mind that for this integration there is a nice option to send our check-in link from Guesty auto-messages.
We explain you how to activate this in the paragraph of FAQs.
End of trial period: how to subscribe
Once you connect to Chekin you have a trial period of 7 days where you can register all the guests you receive in your accommodations.
When the trial ends, you need to complete your subscription to continue using the service. You can do this clicking on "subscribe now".
In order to subscribe after the trial, simply click on “Subscribe” and follow these steps:
1 - First, select the number of rooms or properties (for vacation rentals) of your subscription. The minimum for hotel plan is 20 rooms.
2- Then, select your preferred billing period. You can choose between a monthly or a yearly subscription.
3 - Lastly, introduce your credit card’s details and proceed to pay for the subscription.
4 - Your Chekin subscription is complete!
Once you have an active subscription and a valid payment method, your subscription will automatically renew at the end of the period. You can change between monthly and yearly subscription whenever you want, and any changes in the number of active rooms or properties will automatically update your subscription so Chekin will charge you only for the active properties or rooms during the corresponding period. In the Billing section you can also check past invoices.
How to cancel your Chekin subcription
You have to access to your Chekin account to see the information about your subscription. You must access on our website. When you have access to your account, you must click on account configuration.
Next, you must go to your "billing" section. Here you can find a panel with basic information about you subscription tittled "current plan". This panel includes data about the plan you have choosen (hotel or housings), the number of properties or rooms you have and the type of subscription you have contrated (monthly or yearly).
Here you can cancel your plan in case you have decided to stop using our software (cessation of professional activity, dissatisfaction with our product, properties selling, price...).
How to get support from Chekin Team
If you have any doubts or find issues along the process, you can easily get help from your dashboard by clicking on “Help” at the top banner. You have 2 options: visit our help center or chat with us. You can also use the chat by clicking in the icon on the bottom right corner:
What is supported in this integration with Guesty
Units sync:
units (bookable units in the PMS) are synced automatically as soon as the Chekin account is created
Reservations sync:
Reservations are synced in real time. The data we sync for reservations are: unit booked, lead guest name, check-in date, check-out date, number of guests to register, room booked (in case you created a hotel type account in Chekin), booking reference, booking source, booking price, lead guest phone.
Info sent back to PMS to automate communication from the PMS:
Check-in Online URL: it's our link of the online check-in that can be sent to guests from Guesty communication hub
Guest Registration Status: it is related to the guests filling in the form with their personal data
Remote Access URL: it's our link to virtual keys that can be sent to guests from Guesty communication hub
Upselling URL: it's the link that redirect guests directly to the tab in the online check-in related to upsellings, that can be sent to guests from Guesty communication hub
Chekin Reservation URL: it's the link of the reservation in Chekin, in case from Guesty reservation you want to jump in Chekin to get more details about a specific reservation
About "Check-in Online URL" and "Guest Registration Status":
In order to activate our online check-in sending on Guesty please do the following:
click in one of your listings;
click on Automation and then on Auto Message;
edit the email for booking confirmation;
in the message itself click on "Add Variable" and pick up the variable chekinguestregistrationlink
Once you add it for each new reservation for that listing you will get custom fields "Chekin guest registration link", where you can find the online check-in link, and "Chekin all guests registered", which will tell you in real time when all guests of a same reservation have completed the online registration.
In this case, since you have custom fields in your messages you should avoid timing them to be sent upon check in.
.
Guesty and Chekin in this case suggest to do 1 of these 2 things:
Have a follow up auto message "1 hr after check in". The first message should be amended to just say "we will send you link soon";
Alternatively you can setup a more elaborate flow: for last minute reservations - the two messages approach like in #1 while for reservations made in advance - you can send the confirmation email 1 hour after check in always, without the second message.
Guests data sent back to PMS:
We do send the data of all guests of a same resevation on a note in the messages related to the specific booking. We do send back to Guesty the following info: Name, Surname, Sex, Birthdate.
We also send the lead guest data in the GUEST section of Guesty. We do send back to Guesty the following info: Name, Surname, Birth date, Document Number, Email, Phone number, Nationality
FAQs
How can I add bookings to my Chekin account?
All your Guesty bookings will be synced in your Chekin account, so you don’t need to generate them again!
How frequently bookings are synced in Chekin?
All your Guesty bookings are updated in your Chekin account in real time.
Is the online check-in link retrieved in my Guesty account so I can add it to my PMS auto emails/messages?
Yes, actually please bear in mind that for this integration is not possible to send the online check-in to guests from Chekin, you can send it only from Guesty. This is a requirement from Guesty.
We send our check-in link to Guesty so you can keep the communication with guests on your PMS and send it from Guesty through auto-messages.
In order to activate our online check-in sending on Guesty please do the following:
click in one of your listings;
click on Automation and then on Auto Message;
edit the email for booking confirmation;
in the message itself click on "Add Variable" and pick up the variable chekinguestregistrationlink
Once you add it for each new reservation for that listing you will get custom fields "Chekin guest registration link", where you can find the online check-in link, and "Chekin all guests registered", which will tell you in real time when all guests of a same reservation have completed the online registration.
In this case, since you have custom fields in your messages you should avoid timing them to be sent upon check in.
.
Guesty and Chekin in this case suggest to do 1 of these 2 things:
Have a follow up auto message "1 hr after check in". The first message should be amended to just say "we will send you link soon";
Alternatively you can setup a more elaborate flow: for last minute reservations - the two messages approach like in #1 while for reservations made in advance - you can send the confirmation email 1 hour after check in always, without the second message.
Is Chekin sending guests data back to my Guesty account?
For this integration we do send guests data back to the PMS. You can find data on a note in the messages related to the specific booking. We do send back to Guesty the following info: Name, Surname, Sex, Birthdate.
Is Chekin able to retrieve the source of the booking from Guesty? (e.g.: Booking.com, Airbnb, Direct Booking)
Yes, we sync that information from Guesty.
I am a Chekin user already, can I use my existing account for the Guesty integration?
Unfortunately not, the connection with Guesty requires to create a new Chekin account. So download all the documentation from the old one and then connect to Chekin via Guesty. Contact us in order to delete your former account.
Is Chekin available on mobile devices?
Yes, we also have a mobile app you can download from these links:
I am using the mobile app but I can’t change some settings of my account/properties
The app is only for managing reservations and registering guests. All your properties and account settings, as well as the documentation and billing information of your account can be managed from the online Dashboard.