🏘️ How are properties organized in Tedee?
In Tedee, properties are grouped under Organizations.
Think of an Organization as the container for your locks. It can represent:
A hotel with multiple rooms.
An apartment building.
A group of properties managed by the same host or company.
Each Organization can have several locks assigned. When connecting your Tedee account to Chekin, you’ll see a list of your Organizations and select which lock belongs to which group.
📝 Tip: If you manage multiple properties, organizing your locks correctly in Tedee will make managing them in Chekin much easier.
🔧 Step-by-step: Connecting your Tedee account to Chekin
1. Enable Remote Access
In your Chekin dashboard:
Go to Remote Access and enable the feature using the toggle.
This unlocks sections for lock configuration, access rules, and key sharing.
2. Connect your Tedee account
Go to Remote Access > Doors.
Click Add Lock Account and select "Smart Lock".
Choose Tedee as the provider.
A pop-up will open asking you to log in with your Tedee credentials.
Authorize Chekin to access your locks.
Once completed, your Tedee account is connected 🎉
3. Set up your door access
You’ll now be able to configure each door:
Organization: Choose the group your lock belongs to.
Lock identifier: Select the specific lock within that organization.
Door name: Set how you want the door to be labeled in Chekin.
Opening type: Choose between PIN, remote unlock, or both.
Excluded digits: Avoid certain numbers for PIN creation if needed.
🔢 How PIN codes work
Every time a reservation is created, Chekin generates a unique PIN for the guest:
Valid only for the reservation dates.
If the assigned room/lock changes, the old access is removed and a new one is generated.
After checkout, Chekin automatically deletes the PIN.
📏 PIN creation rules
Length: between 6–8 digits.
Must contain at least 3 different digits.
No sequential digits allowed (e.g., 123456).
Tedee supports up to 100 active PINs per lock.
📲 Remote unlock via the GuestApp
If enabled:
Guests will see an unlock button in their GuestApp.
The button will only work during their reservation window.
Key Sharing Settings (like guest registration or payment confirmation) must also be satisfied.
🆘 Backup Codes
If PIN generation fails due to a network issue or lock error, Chekin will automatically assign a backup code:
Up to 5 backup codes per lock.
These are permanent and used only once.
Once used, they're deleted and replaced automatically.
If all are in use, Chekin will alert you and block further backup code generation.
✅ Best Practices
✔️ Use Opening Periods to control when guests can access the property.
✔️ Set up Key Sharing Settings to define when and how PINs/links are sent to guests.
✔️ Regularly check the Backup Codes section to ensure availability.
🛠️ Troubleshooting Common Issues
🔍 Guest can't access
Make sure the PIN is generated and valid.
🔄 Lock connectivity issue
Ensure the lock is online or connected to its gateway.
Use a backup code manually if necessary.
🚫 All backup codes are used
Delete used codes or wait until their linked reservations end.
📩 Still need help? Our support team is here for you! Reach out through your Chekin dashboard and we’ll assist you ASAP.