--- title: Activate and setup Identity Verification description: Activate and setup Identity Verification | Chekin Help Center --- [Skip to content](https://support.chekin.com/en/activate-and-setup-identity-verification-chekin-help-center#main-content) - [English](https://support.chekin.com/en/activate-and-setup-identity-verification-chekin-help-center) - [Čeština](https://support.chekin.com/cs/activate-and-setup-identity-verification-chekin-help-center) - [Español](https://support.chekin.com/es/knowledge/activar-y-configurar-la-verificación-de-identidad-centro-de-ayuda-de-chekin) - [Français](https://support.chekin.com/fr/activate-and-setup-identity-verification-chekin-help-center) - [Português](https://support.chekin.com/pt/activate-and-setup-identity-verification-chekin-help-center) English Show submenu for translations [More support](https://support.chekin.com/en/kb-tickets/new?hsLang=en) ![imagotype-new-chekin-landscape-2-1.png\]](https://support.chekin.com/hs-fs/hubfs/imagotype-new-chekin-landscape-2-1.png?width=100&height=40&name=imagotype-new-chekin-landscape-2-1.png) Open main navigation Close main navigation - - [English](https://support.chekin.com/en/activate-and-setup-identity-verification-chekin-help-center) - [Čeština](https://support.chekin.com/cs/activate-and-setup-identity-verification-chekin-help-center) - [Español](https://support.chekin.com/es/knowledge/activar-y-configurar-la-verificación-de-identidad-centro-de-ayuda-de-chekin) - [Français](https://support.chekin.com/fr/activate-and-setup-identity-verification-chekin-help-center) - [Português](https://support.chekin.com/pt/activate-and-setup-identity-verification-chekin-help-center) English Show submenu for translations - [More support](https://support.chekin.com/en/kb-tickets/new) - [Chekin website](https://chekin.com/) [Chekin website](https://chekin.com/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.chekin.com/en?hsLang=en) 2. [Premium Features](https://support.chekin.com/en/premium-features?hsLang=en) # Activate and setup Identity Verification ## In this article we will explain the steps to follow to activate this tool and the possibilities it offers. 1. Go to the properties section of the dashboard and go to your property settings. ![](https://support.chekin.com/hs-fs/hubfs/image-png-Feb-27-2026-10-56-28-2248-PM.png?width=1770&height=361&name=image-png-Feb-27-2026-10-56-28-2248-PM.png) 2. Scroll down until you find the "Identity Verification" section. ![](https://support.chekin.com/hs-fs/hubfs/image-png-Feb-27-2026-10-57-06-0472-PM.png?width=1557&height=459&name=image-png-Feb-27-2026-10-57-06-0472-PM.png) When you activate this tool, a pop-up will appear to start the configuration process. **Note**: by activating this tool, your guests will have to use the camera during the Chekin online, so it will be necessary for them to give access to the camera in the browser (see articles of interest). ### **Setup of Identity Verification** 1 - You must choose between one of the two identity verification options, "**official document + selfie**" or "**official document only**". 2 - You must then choose whether identity verification is **mandatory** or **optional**. [![](https://support.chekin.com/hs-fs/hubfs/image-png-Feb-27-2026-10-57-52-1373-PM.png?width=892&height=204&name=image-png-Feb-27-2026-10-57-52-1373-PM.png)](https://chekin-bc9fa61335b7.intercom-attachments-7.com/i/o/623378077/9687eecceccab09ad5ef0d42/KB-qQ3wmoWWiVKlQbiim2ZoUeKJ1kNVFxut7ddNjF9pGliv_7Bns8wpxwY93jF9-aN2e9ADqLinPG-C62_832VcH3rhGionK0T4YwwHwpPkW3ip1tSQMWu-WJoPpLbjiA0i51ERqZzcl5QPFwu0ALClKA5bycpTVAtqGVT9q0mwljwFAiyawQ1g336mX?expires=1756713600&signature=f2b9c5debefe8d4aaabb74dbfec121cc52afb92b5b23ae469049510a7b6aa6bc&req=ciIkFc52nYZYFb4f3HP0gDopoZJwvpQx7pl0eFODRunqXQKv80UCgeslizyp%0A7Vs7njrZ4ywoWkub7g%3D%3D%0A) 3 - Third, once you have chosen one of the options to verify the identity of your guests, you can choose to have it done by the **main guest** or by **all guests**. [![](https://support.chekin.com/hs-fs/hubfs/image-png-Feb-27-2026-10-58-13-6774-PM.png?width=616&height=115&name=image-png-Feb-27-2026-10-58-13-6774-PM.png)](https://chekin-bc9fa61335b7.intercom-attachments-7.com/i/o/623378087/6c9161894356bfac89069748/jt6M2WevK9PGVuUr-EvPkI-jIBuoAoym3SYKmjtZGyq8eVr-DYgbXPoyhShslGAsvc7R28u1wsTHpBtaqPOuTYuGhRCMtAqcNqJnVUpD9C6gFUy-mssn1X0yG4e4i6o1aAaCuqx3BX1wFXbuD8ItNJ5aQGmYgxlds_tWhDNqmCph6UqYjAvSNLJIJZPi?expires=1756713600&signature=9dfae5557fcb55b17575a5c912b5bf6903633e863f3d0d0833a6cd0c3c047247&req=ciIkFc52nYlYFb4f3HP0gF%2BGPYuKk9nk0wSg7vSUSnMP23j5Z3GBWk9MsTX5%0A9M6MfTVPyPbzJzRG%2BQ%3D%3D%0A) 4 - Finally, **save the changes** in your property once you have finished the configuration and the tool will be fully active. ### **Official document + selfie** This alternative gives us the possibility to compare the selfie of your guest with the photo of the document (ID card, passport...). It is important that both the photo of the document and the selfie are taken with good lighting, as the tool will obtain a percentage of similarity between both photos. [![](https://support.chekin.com/hs-fs/hubfs/image-png-Feb-27-2026-10-58-51-3199-PM.png?width=429&height=148&name=image-png-Feb-27-2026-10-58-51-3199-PM.png)](https://chekin-bc9fa61335b7.intercom-attachments-7.com/i/o/623378095/2b759179ff3faf6f63606d3d/kZvoRIr8es_TQhcL6I93smmZCXjTHorywFMFCVFhW9LNZ2FVvINng0lLCi-W0-_CHJevHNk0-FMXVzKJY6c-jHWzWzAc4VpPOfP5ihYpB-y_vXtNotb8c7McjrAih44vv3SZfEgAYtSiB5N3omXQcwNc_K_VAI11pFbHSYOf5kxoUJXMArqTpEZsJD1T?expires=1756713600&signature=bc7d0c465210ff1d250ab107a827e18257feec19f8672152d98f016fcd78679e&req=ciIkFc52nYhaFb4f3HP0gImZjScrgVdZy2xk%2FYXsEOwQLZ1mu2YUP0skwn%2Fd%0AajPrEV55HuDqKLdZ4g%3D%3D%0A) **Important**: the photo must be taken from the front of the document only. **Note**: in future updates it will be necessary to also take a photograph of the MRZ code of the document (usually on the back of the document). ### **Official document only** If you select this option, your guests will not have to take a selfie to verify their identity, just the photo of their ID card/passport is enough. In this case they should take the photo of the MRZ code mentioned above. [![](https://support.chekin.com/hs-fs/hubfs/image-png-Feb-27-2026-10-59-17-0937-PM.png?width=418&height=136&name=image-png-Feb-27-2026-10-59-17-0937-PM.png)](https://chekin-bc9fa61335b7.intercom-attachments-7.com/i/o/623378102/bec5b27df5a97eabfca2c2f6/ZCoCflIjhg_UDqagyMyd_aBlo8i7MLfIe6DaoFKFSuE4uFHnkS0b0J_mwbDkCTlbiZV-pzetLhp4n0VgN4LLJGQLXqhwqeVD1vNfXNWbkh8LMnefu9IDQABqGpBElsrL-jDwNyPyq-r4uKm-9mqSZQLOp6KBnhwmuLSnd6J0eb4FQ0oODncDWIUHobP9?expires=1756713600&signature=19787e20c176bb1f1c8dbd06d9955835ac379a8355d0d7f641ae90c381389cce&req=ciIkFc52nIFdFb4f3HP0gF1FIKWiDztXiHOyPtPi8Mzsnn3fSvsa%2BgO%2FAJcQ%0ADtlRtDy8BUcDCiJX3w%3D%3D%0A) **Note**: MRZ code is that series of numbers and symbols usually found on the back of documents. [![](https://support.chekin.com/hubfs/Knowledge%20Base%20Import/wAvqVihMao3uxOqngBW3zVG0kVYGllUlVjmaIHkuGSdDVWptjm33fLcCEiTnPJImwc_IwIbJnpKB419lfGGYLDJgxYAEvyITvbjDibc8_5HgdCOtJQuFrnAZAlUtDyS0Ye35wIJZOgrjEzKULMwaP-2.png)](https://chekin-bc9fa61335b7.intercom-attachments-7.com/i/o/623378113/bbcc75e24a32fc96f4d1aedb/wAvqVihMao3uxOqngBW3zVG0kVYGllUlVjmaIHkuGSdDVWptjm33fLcCEiTnPJImwc_IwIbJnpKB419lfGGYLDJgxYAEvyITvbjDibc8_5HgdCOtJQuFrnAZAlUtDyS0Ye35wIJZOgrjEzKULMwaPAdCMMHOsigirvjX0iGrrJYf--ik51uDWN_4Levt?expires=1756713600&signature=bafbf998ac6666ce29c63e3dead70c27c2a1852b737b169d8d76e10a05adf6a1&req=ciIkFc52nIBcFb4f3HP0gA0u27ueWAFyPHqxphp4ikZW0pBmiZ4pv9FGM48q%0Ac80xCBXndDx6D%2Bpx2g%3D%3D%0A) ### **Errors during Identity Verification** Your guests may experience errors while doing the identity verification. Here are the most common mistakes and how to fix them. ### **Official document + selfie** If you choose this option, the identity verification may give a negative result. The result being that the biometric scanner may not find a match between the selfie and the ID document. When this happens, the guest can either **repeat** the process until it is positive or **continue**. If he/she decides to continue, the selfie and the ID photo will appear in the booking, in which case you can check them and decide if they are **valid** or send a **request** to your guest to repeat the identity verification without having to re-register his/her data. [![](https://support.chekin.com/hubfs/Knowledge%20Base%20Import/image-Sep-01-2025-07-36-45-5883-AM.png)](https://downloads.intercomcdn.com/i/o/1185732024/a0310798598723c294e508bd/image.png?expires=1756713600&signature=98002976caf70e95eb6dcdf401932be07e6e599acf338a9236e8e1a72a54fc3e&req=dSEvE859n4FdXfMW1HO4zUtGukrYMh6z5H1XDzZC%2B6DuRonIvzSUFomVvpKP%0A1MrYPz5SpqQM%2B9Bo9ZE%3D%0A) ### **Official document only** If you choose this option and your guest receives this error message, he will not be able to continue with the process. He will have to **repeat** the photo until the MRZ code looks good enough for the scanner to accept it. [![](https://support.chekin.com/hubfs/Knowledge%20Base%20Import/image-Sep-01-2025-07-36-50-4868-AM.png)](https://downloads.intercomcdn.com/i/o/1185735803/69ed9b5128171c71cd068457/image.png?expires=1756713600&signature=3293ca225891e3140062663442c7d702aeec863b64d7c4937439f384ff734b11&req=dSEvE859mIlfWvMW1HO4zRzy5NMeRvyvg9mPxdbm6knbZd%2BpjD919utB6%2FFa%0A%2Bh6pgd00UI454%2FD7FDM%3D%0A) ### **Where can I check the attached documentation?** Guest documentation can be checked directly from the booking. Inside the booking you will have to scroll down until you find the "**Photos**" section, just below the "**Guest information**". You can view them directly by clicking on the **eye** icon or download them directly by clicking on the blue **download** button. ### **Official document + selfie** [![](https://support.chekin.com/hubfs/Knowledge%20Base%20Import/lNSpByZ5hKQTQBwRCxuWI2dvd4K5ZjkeUbRgxLR26pRFxE8EBcdoRcWfzILQ9R7hpAMDeFnuA9jArKAFGybvvEhnA3RLwB8xutI9uEISQS2IWfljNQiXvcYzoxj7mpMC9lY5QfLbH2NdVdmBsH3kg-2.png)](https://chekin-bc9fa61335b7.intercom-attachments-7.com/i/o/623378138/5bf20e1ea7dd8c3f261be4ac/lNSpByZ5hKQTQBwRCxuWI2dvd4K5ZjkeUbRgxLR26pRFxE8EBcdoRcWfzILQ9R7hpAMDeFnuA9jArKAFGybvvEhnA3RLwB8xutI9uEISQS2IWfljNQiXvcYzoxj7mpMC9lY5QfLbH2NdVdmBsH3kgsf27Qq2YMqe14wY49nubG0dzjRaMdmqn9qK7xQV?expires=1756713600&signature=88c4a10356917d55f424a09916e1554dbfff12724cec4cd0895746b21aeb7d9e&req=ciIkFc52nIJXFb4f3HP0gA6SOonH3j8jkIEIQQpVT9J2N3QR6ucxi9RXWaaf%0AQ9zwG5dI%2FspLAuhA5w%3D%3D%0A) ### **Official document only** [![](https://support.chekin.com/hubfs/Knowledge%20Base%20Import/Pglma8qVtK-Zllvt8o4D0zGDHskZYqxL-BaIsaDXu-7mioIH3nsxO8MTOdo1GnXyMxImB3oJFUCbei-4Bjkn__4nQP_tMwitodm1LCiAswIDZfNlVMk27VsPe8tUe_rvn1imA7g8Fo0cM2IhA-DiM-2.png)](https://chekin-bc9fa61335b7.intercom-attachments-7.com/i/o/623378144/55f16a196fd891a276b32f14/Pglma8qVtK-Zllvt8o4D0zGDHskZYqxL-BaIsaDXu-7mioIH3nsxO8MTOdo1GnXyMxImB3oJFUCbei-4Bjkn__4nQP_tMwitodm1LCiAswIDZfNlVMk27VsPe8tUe_rvn1imA7g8Fo0cM2IhA-DiMOahKMq5PT1rBClMsv0CPsCgYCpA77hliVNqji_J?expires=1756713600&signature=177efee4f52318422ab1a8fc8a48745a19affd9b3a5d11559cfe1b345cd834be&req=ciIkFc52nIVbFb4f3HP0gIotgNHgqniCNRiERldqjXlOvPq4RfdJAAggR3EV%0Ao4sca8sM8w4E6lI0bw%3D%3D%0A) **Note: Due to new data protection legislation, it will no longer be possible to view photos within bookings for Spain.** **The system will perform the match without storing the photos in the dashboard. If the match fails, you will see a red icon on Chekin.** ### **Links of interest** - Legal compliance: [video ENG](https://www.youtube.com/watch?v=Kjv9mH841nI), [video ESP](https://www.youtube.com/watch?v=r3NnX3wEGd4), [video IT](https://www.youtube.com/watch?v=9z0owWFmhpg) - Identity verification: [video ENG](https://www.youtube.com/watch?v=rE3MRkyQifQ), [video ESP](https://www.youtube.com/watch?v=ergZunM60JM), [video IT](https://www.youtube.com/watch?v=6gXghxCh6_I) - Remote access: [video ENG](https://www.youtube.com/watch?v=Bb0Myfy2Txk), [video ESP](https://www.youtube.com/watch?v=dpbiKqYwVdk), [video IT](https://www.youtube.com/watch?v=gvSP9xBBrZE) - Tourist taxes: [video ENG](https://www.youtube.com/watch?v=q0HqE3IswYo&t), [video ESP](https://www.youtube.com/watch?v=EMFxUKZX36w&t), [video IT](https://www.youtube.com/watch?v=qL2Uk_TEmv8) - Security deposits: [video ENG](https://www.youtube.com/watch?v=wymAKx-Rucs), [video ESP](https://www.youtube.com/watch?v=Ij9WJrazcgg), [video IT](https://www.youtube.com/watch?v=--a9-URMJNo) - Booking Payments: [video ENG](https://www.youtube.com/watch?v=yT5A5IucDYI), [video ESP](https://www.youtube.com/watch?v=qtvRMx3myZk), [video IT](https://www.youtube.com/watch?v=fVhLHVqLt7M) - Upselling: [video ENG](https://www.youtube.com/watch?v=umui2R7iKZs&t), [video ES](https://www.youtube.com/watch?v=mPiCwTbsCrM) Did this answer your question?😞😐😃 - [Getting Started](https://support.chekin.com/en/getting-started?hsLang=en) - [Integrations & iCals](https://support.chekin.com/en/integrations-icals?hsLang=en#main-content) - [PMS Integrations](https://support.chekin.com/en/integrations-icals?hsLang=en#pms-integrations) - [Police & Statistics](https://support.chekin.com/en/police-statistics?hsLang=en) - [Upselling](https://support.chekin.com/en/upselling?hsLang=en) - [Remote Access Integration](https://support.chekin.com/en/remote-access-integration?hsLang=en) - [Premium Features](https://support.chekin.com/en/premium-features?hsLang=en) - [Basic Features](https://support.chekin.com/en/basic-features?hsLang=en) - [Legal requirements](https://support.chekin.com/en/legal-requirements?hsLang=en#main-content) - [Stats connection](https://support.chekin.com/en/legal-requirements?hsLang=en#stats-connection) - [Police connection](https://support.chekin.com/en/legal-requirements?hsLang=en#police-connection) - [E- Invoicing](https://support.chekin.com/en/legal-requirements?hsLang=en#e-invoicing) - [First steps](https://support.chekin.com/en/first-steps?hsLang=en) - [Others](https://support.chekin.com/en/others?hsLang=en) - [Account](https://support.chekin.com/en/account?hsLang=en) - [Integrations](https://support.chekin.com/en/integrations?hsLang=en#main-content) - [PMS and Channel managers](https://support.chekin.com/en/integrations?hsLang=en#pms-and-channel-managers) - [Smart locks](https://support.chekin.com/en/integrations?hsLang=en#smart-locks) - [SDK](https://support.chekin.com/en/sdk?hsLang=en) - [Inbox](https://support.chekin.com/en/inbox?hsLang=en) [![chekin-imagotype-whitebg](https://support.chekin.com/hs-fs/hubfs/Logos/chekin-imagotype-whitebg.jpg?width=209&height=84&name=chekin-imagotype-whitebg.jpg "chekin-imagotype-whitebg")](https://chekin.com/) Copyright © 2025, Chekin